All our projects have been, or are being, evaluated to demonstrate their effectiveness and to assist future service commissioning decisions. Legacy reports have been developed for each project that provide an overview of the project, the challenges and benefits.
Investment in information management and technology means that GPs and other health professionals can now have access to patient records outside the surgery, helping make best use of their time, improve communication between health professionals and improve patient safety.
The care home project has resulted in a wide range of benefits. These include:
- residents feeling valued
- improved continuity of care
- safer use of medicines
- more choice at end of life
- life in the care home being less disrupted
Quotes from relatives and colleagues include:
“Residents feel more confident and enjoy seeing the same GP.”
“We noticed a big difference in the care our residents receive with the new system as it provides the consistency and continuity to the care.”
“The key benefit is simply the time I have to spend in the home – as this supports the weekly proactive monitoring and review which I have been able to provide, which in turn has meant that I have been able to really get to know my patients, their relatives and the care home staff.”
The care co-ordination service has improved access to and links with various third sector agencies that provide services to Warrington residents.
98% of those using the children’s care closer to home service would highly recommend it to friends and family.
Initial feedback from the Friends and Family Test comments is positive with comments including:
“Reassured and impressed by the doctor, who was able to relay other results I was waiting for.”
“Good service, seen quickly, I was put at ease, it was local so no travel – very pleased – nothing could be better!”
98% of patients would recommend the extended access service to their friends and family.