Place Category: Health & Social Care
Bedford on Call (BEDOC) is a non-profit making community benefit society, whose membership comprises of largely local GP’s, staff and community representatives.
- GP out of hours service
- Complex care services to care homes and extra care housing
- Support to the enablement team of Bedford Borough Council
We strive to provide safe effective and quality care to patients using the skills and expertise of its entire staff. BEDOC is committed to creating a culture that listens, learns and empowers both patients and staff alike.
BEDOC is a training organisation and as such is audited by external organisations regularly. It also conducts internal audits to evaluate both clinical and non-clinical services. BEDOC is available to patients registered at Bedford surgeries or visiting the area.
Social Impact Declaration: Social-Impact-Declaration_BEDOC.pdf
Social Impact Statements:
Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.
1) Ensuring a safe and effective service to patients
Bedoc is a non-profit making community benefit society.
Our mission statement is to ensure a safe and effective quality service to patients supported by cohesive teamwork; using the skills and expertise of all of its members to their full potential, ensuring innovation be at its heart; creating a culture that listens, learns and empowers both patients and staff alike.
2) Our vision
Our vision is to:
- Deliver a dynamic responsive service to address people’s needs and concerns
- To listen and treat both staff and patient’s alike, with respect, dignity, kindness, compassion and applying duty of candour
- To comply with National Quality Requirements and to ensure clinical management is based on best practice
- To provide a safe service by listening and responding to patient and staff feedback, compliments and complaints, serious incidents and safeguarding alerts
- To guarantee a Leadership, management and governance structure within the organisation to assure delivery of high quality person centred care supporting learning and innovation
3) Patient satisfaction
Bedoc serves the patients of Bedford, circa 180,000, listening and learning from both its staff and patients alike.
Please see our most recent patient satisfaction survey for details.