• East-Lancashire-Medical-Services-1East-Lancashire-Medical-Services-1

Place Category: Health & Social Care

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  • East Lancashire Medical Services (ELMS) has provided high quality care to patients since 1994. We are a not for profit Social Enterprise organisation underpinning and supporting local Primary Care.
    Our Head Offices are situated on Accrington Road in Blackburn, with Centre’s across Blackburn with Darwen and East Lancashire providing patient care within a variety of services. The organisation employs around 200 local staff and is supported by GPs from the area who work alongside a range of Healthcare professionals.
    ELMS provides a 24 hours per day, 365 days a year service to patients in Pennine Lancashire, ranging from GP Practice appointments to Urgent Care. Out of Hours care across the whole area is provided by ELMS who take over the care of patients when GP surgeries / Health Centre’s close in the evenings at 6.30pm until 8am the following day; and covers all weekends and Bank Holidays. Within ELMS’ portfolio of services are GP Practices, a Health Access Centre, support services to a local GP specialist clinic and staff manning the Clinical Navigation Hub telephone line for the local area. ELMS is one of the few non-commercial umbrella bodies of the Disclosure and Barring Service (DBS) and work closely with the DBS to ensure the smooth transition of disclosure applications for likeminded organisations.
    Patients are at the heart of ELMS services and have an input into the operational and strategic elements of the organization. The Patient Voices Group (PVG) comprising of patient representatives from each locality aim to improve and shape the services provided by ELMS, collecting feedback from Patient and Public Groups, from staff, management and commissioners to drive improvements to the service.
    ELMS and the management team are committed to the green agenda in all respects including confidential waste disposal via Shred It, Greenworks solutions for washroom facilities and disposal of general waste.
    ELMS are always happy to share best practice, mentor and support like-minded organisations entering the health arena as a socially focused group.

  • Address: Accrington Rd
    Blackburn with Darwen
    United Kingdom
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  • Social Impact Statements:

    Social Impact Statements

    The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.

    In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.


    1) Environmental accomplishment

    ELMS contracts the services of Shred-it not only to assure the secure destruction of confidential documents but also to protect the environment through their re-cycling programme.

    Please click here for our certificate of environmental accomplishment for the year 2014-15.


    2) Environmental sustainability

    It is estimated that we all throw away our bodyweight in rubbish every seven weeks.

    During 2015/16 ELMS has worked towards eliminating waste going from the St Ives site for disposal into landfill; instead it is reused, recycled or used to produce energy. The target is Zero Landfill which we are now almost achieving on a regular basis. Prior to this there was a weekly collection of waste which went direct to landfill and our only regular recycling was paper & card.

    The most noticeable effect of the change is the introduction of food waste bins; waste from these will go to energy generation by “anaerobic digestion” (bio-energy from waste). The residue makes compost. Any food scraps and plant material goes in these bins.

    Hazardous waste types, such as electronics, toner cartridges and light bulbs / fluorescent tubes, are separated out before being collected for transport to specialist plants for recycling. We have new crates and boxes where these items are separately stored before being removed from site.

    The rest of the waste from the site goes for sorting and recycling. Typically this is paper, card, metal, plastic and is classed as “Dry Mixed Waste”.

    Each month we post an update to staff at our site on the destination of our waste, and we might introduce changes to how we segregate and recycle in the future.

    During early months information showed that 86% of the waste which went off site was dry mixed recyclable and the remaining 14% was food waste. None went to landfill and this has been maintained.


    3) ELMS Patient Voices Group (PVG)

    ELMS PVG was established in 2010 and continues to be very active and vocal in the local health economy. There are 11 members of the group offering a diverse range of age and ethnicities.

    ELMS, during the 14-15 year has training opportunities for the group which are well attended and included CQC listening events, Equality Grading on behalf of the local Clinical Commissioning Groups, Mental Health First Aid courses and safeguarding training.

    At the bi-monthly meetings guest presenters are regularly asked to speak which improves the awareness of services in the community. 2 members of the group recently carried out PLACE audits (Patient Led Assessment of the Care Environment)at ELMS premises which take a patient's-eye look at the facilities where healthcare is provided - particularly around cleanliness of the premises and visitor facilities such as parking, accessibility and signage. As a result of this inspection ELMS has recently installed additional lighting on the car park. The PVG were also actively involved in our recent CQC inspection where we received an overall rating of good at our Royal Blackburn Hospital Site.