• East-Lancashire-Medical-Services-1East-Lancashire-Medical-Services-1

Place Category: Health & Social Care

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  • East Lancashire Medical Services (ELMS) has provided high quality care to patients since 1994. We are a not for profit Social Enterprise organisation underpinning and supporting local Primary Care.

    Our Head Offices are situated on Accrington Road in Blackburn, with Centre’s across Blackburn with Darwen and East Lancashire providing patient care within a variety of services. The organisation employs around 200 local staff and is supported by GPs from the area who work alongside a range of Healthcare professionals.

    ELMS provides a 24 hours per day, 365 days a year service to patients in Pennine Lancashire, ranging from GP Practice appointments to Urgent Care. Out of Hours care across the whole area is provided by ELMS who take over the care of patients when GP surgeries / Health Centre’s close in the evenings at 6.30pm until 8am the following day; and covers all weekends and Bank Holidays.

    Patients are at the heart of ELMS services and have an input into the operational and strategic elements of the organization. The Patient Voices Group (PVG) comprising of patient representatives from each locality aim to improve and shape the services provided by ELMS, collecting feedback from Patient and Public Groups, from staff, management and commissioners to drive improvements to the service.

  • Address: Accrington Rd
    Blackburn
    Blackburn with Darwen
    BB1
    United Kingdom
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  • Social Impact Statements:

    Social Impact Statements

    The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.

    In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.

    Updated February 2017


    1) Providing high quality patient care 24/7

    East Lancashire Medical Services (ELMS) has provided high quality care to patients since 1994. We are a not for profit Social Enterprise organisation underpinning and supporting local Primary Care. Our Head Offices are situated on Accrington Road in Blackburn, with Centre’s across Blackburn with Darwen and East Lancashire providing patient care within a variety of services. The organisation employs around 200 local staff and is supported by GPs from the area who work alongside a range of Healthcare professionals.

    ELMS provides a 24 hours per day, 365 days a year service to patients in Pennine Lancashire, ranging from GP Practice appointments to Urgent Care. Out of Hours care across the whole area is provided by ELMS who take over the care of patients when GP surgeries / Health Centre’s close in the evenings at 6.30pm until 8am the following day; and covers all weekends and Bank Holidays.

    Within ELMS’ portfolio of services are GP Practices, a Health Access Centre, support services to a local GP specialist clinic and staff manning the Clinical Navigation Hub telephone line for the local area. ELMS is one of the few non-commercial umbrella bodies of the Disclosure and Barring Service (DBS) and work closely with the DBS to ensure the smooth transition of disclosure applications for likeminded organisations.

    Patients are at the heart of ELMS services and have an input into the operational and strategic elements of the organization. The Patient Voices Group (PVG) comprising of patient representatives from each locality aim to improve and shape the services provided by ELMS, collecting feedback from Patient and Public Groups, from staff, management and commissioners to drive improvements to the service.

    ELMS and the management team are committed to the green agenda in all respects including confidential waste disposal via Shred It, Greenworks solutions for washroom facilities and disposal of general waste. ELMS are always happy to share best practice, mentor and support like-minded organisations entering the health arena as a socially focused group.

     


    2) Key measures of services

    ELMS services are available to the population of Pennine Lancashire (in the region of 500,000 patients).

    During the day, a number of services are provided including GP Practices, an Acute Visiting Service, Clinical Navigation Hub and admin support to local GP’s in specialist clinics.

    During the Out of Hours period alone over 45,000 patients have accessed ELMS services in the last 12 months; the Out of Hours period relates to when GP surgeries and Health Centres are closed in the evenings, overnight, at weekends and on Bank Holidays. Patients can receive advice over the telephone or access a number of locations in Pennine Lancashire where they can be seen by appointment, by a clinician. ELMS also provide a visiting service Out of Hours for patients who, due to clinical need, may be unable to attend one of the centres.

    ELMS services currently operate at specific times from:

    • St. Ives House in Blackburn
    • Burnley General Hospital in Burnley
    • Clitheroe Hospital in Clitheroe
    • Pendle Community Hospital in Nelson
    • Rossendale Health Centre in Rawtenstall

    ELMS also provides a GP Practice and Walk In Centre for patients located at the Accrington Victoria Hospital in Accrington open 8am – 8pm 7 days per week and in the region of 30,000 patients have accessed this service during the last 12 months.

    All local communities are served by ELMS including the elderly, adults, children and families, and patients who may be experiencing physical or mental health issues.

    ELMS works alongside other organisations and with strong support from ELMS Patient Voices Group, work towards shaping and developing our service, providing continuity of care helping to protect the most vulnerable patient groups in the community. In line with ELMS business ethos, any surplus made during the year is devolved back into the organisation and the services it provides to improve patient care.

     


    3) Creating benefits for the community

    ELMS services are key to providing the patients of Pennine Lancashire with caring, timely and appropriate clinical care 24 hours per day 7 days a week in a variety of setting and very often close to their own homes.

    Patients in the community benefit from GP’s and staff having significant local knowledge, many of the GP’s working in the service are GP’s from local practices in the area and patients can be signposted to the correct services for their needs. In many cases, ELMS clinical staff and services have played a significant role in improving the patient experience and ELMS has assisted in reducing costs across the health economy by avoiding unnecessary hospital admissions and keeping patients in their own environment.

    Our focus is to ensure patients and their families receive prompt and appropriate care in the right place at the right time and on many occasions this results in enabling frail and elderly patients to be treated in the comfort of their own homes with freedom and autonomy.

    ELMS works alongside other Healthcare professionals and voluntary services across the community to ensure patients receive the correct and appropriate level of care. ELMS continuously monitors all its service through audits and surveys taking on board any suggestions or recommendations from patients for improvements, and provide updated monthly newsletters to share this information with service users and commissioners - examples shown below.

     


    Supporting evidence