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Place Category: Health & Social Care

More Info
Social Impact Declaration
Social Impact Statements
  • Help & Care has a vision of people living the lives they choose. Everything we do is because someone, somewhere, wanted something different and better out of life and we were determined to help them to make it happen.

    Social justice sits at the heart of all our work and we will use it to challenge, advocate and influence policies and practices.

    Innovative approaches to our work means we break new ground, delivering enterprising solutions, always with social, financial and environmental impact at the forefront.

    We believe that every individual deserves to be treated with respect and compassion with their own personal needs at the centre and supported with tenacity and creativity.

    Working in collaboration with other organisations, including the public, private and voluntary sectors, enhances our work at all levels.


  • Address: The Pokesdown Centre, 896 Christchurch Road,
    BH7 6DL
    United Kingdom
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  • Social Impact Statements:

    Social Impact Statements

    The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.

    In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.


    Updated July 2016

    1) Key activities

    One example of our Social Enterprise activity is ROOTS, a commercial gardening service, developed in 1989 and delivered by adults recovering from mental health illness. The service has a dual benefit in that it is designed to provide gardening services for older, vulnerable people enabling them to use their garden space safely which increases the likelihood of them living independently for longer in their own homes.

    What we have done

    During the past year we have initiated contact with our stakeholders to support us with our development of the service to a more outcomes focused service so we can measure the benefits of the service while providing the service users with a model that worked for them individually.

    Our objectives

    • To provide meaningful and measurable support for service users
    • To evidence value for money for those investing in the service
    • To present a credible model of service delivery that will contribute to the wider health care offer locally
    • To continue to benefit the older residents of Bournemouth & Poole


    • Dorset Healthcare University Foundation Trust (DHUFT): provide the facilities where our service is based, part fund the project but have had ad-hoc involvement. We have now formalised referral pathways from DHUFT into ROOTS and have on-going input from Occupation Health professionals to support us.
    • Bournemouth Borough Council: part funders but with little or no contact with the service historically. We were proactive in proposing that they support our development through a regulatory framework which is now monitored on a quarterly basis.


    We have remodelled our service delivery to provide a more robust framework of support for the service users, using position statements to evidence their progress against the Adult Social Care Outcomes Framework (ASCOF) and to identify where further interventions are required. We have also introduced an outcomes based approach to evidence value for money for commissioners.

    To support these developments, we are currently seeking Volunteer Mentors to provide the one to one support necessary to support the service users to develop their skills for work and independent living. In addition to monitoring individual impact via the ASCOF, we are engaged on a specific community project designed to promote pride in the community. In this instance it is the Bourne Valley community at Rossmore in Poole – an area that works hard to overcome challenges such as anti-social behaviour and deprivation.

    The project aims:

    • To maintain an attractive environment on the Bourne Estate
    • To bring about an enhanced sense of pride within the community through collaborative working
    • For Help & Care / ROOTS to contribute to local mental health awareness strategies and activity


    2) Broader impact on communities

    Our Social Enterprise activity through the ROOTS programme is just one example of the broader impact we have on communities across the South of England.

    Our engagement

    Collaboration is one of the four values of our organisation and central to our way of working. Collaborative experience and expertise has been developed over many years in a wide range of service and strategic delivery and across geographical areas. Help and Care currently has formal legal collaborative arrangements with 28 organisations and a further 7 informal collaborations.

    In addition to providing services on our ‘home patch’ of Bournemouth, Poole and Dorset County, our service delivery reaches communities in: Hampshire, East Sussex, Surrey, Slough, Isle of Wight, Wokingham

    Our delivery

    Our ambition is to enable people and communities to live the lives they choose requires us to be innovative, ambitious and tenacious in our delivery and our reach.

    Demonstrating our impact and value is important to us, to our stakeholders and importantly, to the communities we operate in – our customers and potential customers need to know we are credible, can be trusted and that we deliver meaningful outcomes. To do this, we invested in a Customer Relationship Management (CRM) tool. The CRM is a secure online data management system, allowing us to record each and every interaction with customers from our head office in Bournemouth or at a parish hall meeting in rural Dorset – wherever we are engaging with communities.

    In the current year to date, Help and Care activity has provided 56,473 episodes of one to one support. We have recorded over 10,000 episodes of engagement at community level – helping communities to develop, respond to challenges and create a vision for the future. People have shared over 8,000 stories with us – stories that celebrate the difference we have made in their lives, to their communities, or indeed stories that allow us to improve our offer and learn from our mistakes.

    In Dorset, staff engaged with 1,896 people regarded as having complex needs. Our reach enables us to understand our communities. For example, delivering services across rural Dorset is a complex and often challenging activity.

    Our work through our Healthwatch Dorset programme, and our partnerships across the County empowers us with critical knowledge:

    • Thirteen areas in Dorset are in the 20% most deprived nationally
    • 24.3% of people in deprived rural areas have a limiting long-term illness
    • Around 130,000 people in Dorset have experienced a mental health issue at one time
    • An estimated 13,000 people in Dorset living with dementia
    • By 2030 almost 40% of Dorset’s residents will be of retirement age or above


    3) Outcomes of services

    The following are examples of outcomes from just a couple of our services.


    A commercial gardening service, developed in 1989 and delivered by adults recovering from mental health illness. The service has a dual benefit in that it is designed to provide gardening services for older, vulnerable people enabling them to use their garden space safely which increases the likelihood of them living independently for longer in their own homes.

    ROOTS recent outcomes:

    • 15 volunteers regularly attend the service
    • One volunteer has completed a Level 2 in Health & Social Care
    • 2 volunteers have found employment with the ROOTS service
    • 1 volunteer has returned to his full time paid employment following a period of ‘recuperation’ with the ROOTS service


    We have been providing advocacy services since 1996 and have a vast amount of experience in helping people to get the support and help they need.We can provide differing levels of support ranging from giving information and signposting to other support services such as: visiting people in their own home; helping with correspondence and telephone calls; supporting people in meetings and appointments.


    We use position statements to determine the outcomes for our service users i.e. we assess with them, their well-being / circumstances on entry to the service and then again on exit.

    Position Statements:

    • Have information to make decisions 65%
    • Listened to 50%
    • Know what can help them in the future 52%
    • Understand more 32%
    • Have the services they want 28%
    • Have the services they need 25%
    • Happier 22%
    • Cope in their own home 18%
    • Feel better 18%
    • Know what they are entitled to 19%
    • More choice 25%
    • Feel safer 18%
    • More control 13%
    • Happy where they are living 10%
    • Cope with health 7%
    • More contact with others 9%
    • Know their rights 7%
    • Afford what they want / need 8%
    • More involved 5%
    • Made a complaint 2%