• East-Berkshire-Primary-Care-Out-of-Hours-1East-Berkshire-Primary-Care-Out-of-Hours-1

Place Category: Health & Social Care

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Social Impact Declaration
Social Impact Statements
  • EBPCOOH is a not-for-profit Social Enterprise commissioned by East Berkshire Clinical Commissioning Groups in Bracknell Forest, Slough, Windsor, Ascot and Maidenhead to provide urgent out-of-hours medical care when your doctors surgery is closed.

  • Address: The Ring
    Bracknell Forest
    RG12 1BP
    United Kingdom
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  • Social Impact Declaration: Social-Impact-Declaration_EBPCOOH.pdf
  • Social Impact Statements:

    Social Impact Statements

    The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.

    In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.


    1) Providing broad range of services for local communities

    EBPCOOH provides a broad range of services across our communities working with our CCG’s local practices and Trusts. The following are the social inputs that we contribute to those communities.

    • Out of Hours Services
      • East Berkshire
      • Richmond
      • South Buckinghamshire
    • Dental Out of Hours Services Berkshire in and out of hours
    • Prime Minister Challenge ( 7 Day Working) WAM CCG
    • Urgent Care Centre (UCC) Maidenhead
    • Educational Half Days GP Practices
      • WAM CCG
      • Bracknell CCG
      • Slough CCG
      • South Bucks Practices
    • Referral Hub East Berkshire
    • GP Support UCC Acute Hospital
    • Discharge GP Acute Hospital
    • Transport Services (Rapid Access Clinics)
    • Intermediate Care Wards OOH Cover
    • Immigration Centre OOH Cover
    • Paediatric OOH Clinic
    • Nursing Home Visiting Service in hours
    • Telephone Answering Service local surgeries
    • Other Inputs
      • Basic Life Support Training Staff
      • Safeguarding
      • Apprentices
      • Funding Educational Courses for Staff
        • Prescribing Courses Nurses
        • Clinical Update Courses Nurses & Doctors
        • Accountancy Courses
        • Data Analysis Courses
        • Business Degrees
        • HR Courses

    Dental Out of Hours

    Our dental service is a Dental Triage Service. Our Dental Nurses Triage and arrange urgent dental appointments at NHS Dental Surgeries in Berkshire.

    Prime Ministers Challenge

    This service provides extended cover to surgeries where patients get seen by local doctors who can access their surgery record and provide the same service as you would get in your surgery in hours. The patient's surgery books directly into this service. The service consists of both Doctors Nurses and HCA’s.

    Urgent Care Centre (UCC)

    This service provides Urgent Care to patients living in Windsor Ascot and Maidenhead CCG locality. The service is Nurse-led service. The staff consist of Nurse Prescribers and Emergency Nurse Practitioners.


    2) Measures of activity

    Primary Care out of Hours Services

    Our Out of Hours service covers 800,000 patients across East Berkshire and Richmond and in 2016 we had 97,183 calls:

    • Richmond Out of Hours 13,555
    • East Berkshire Out of Hours 59,225
    • Dental Out of Hours 5,931
    • St Marks Urgent Care Centre 9,618
    • PMCF Maidenhead 5,110
    • PMCF Windsor 3,744

    Prime Ministers Challenge

    The service is a pilot and for the last 6 months, we provided 15,000 appointments for the patients in WAM through this service.

    Urgent Care Centre (UCC)

    The service sees 10.000 patients per annum. The service has been running for the last 6 years. It is open 7 days per week 08:30 – 17:00 Monday to Friday and 09:00 – 13:00 Saturday and Sunday.