• Urgent-Health-UKUrgent-Health-UK

Place Category: Health & Social Care

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  • Urgent Health UK is the federation of Social Enterprise Unscheduled Primary Care Providers, committed to providing the highest quality of care for patients.

    Through our members we are the largest player in the medical out-of-hours services market and also provide many other unscheduled care services including urgent care centres, GP led 8-8 practices, emergency and community dental services, community nursing and admissions avoidance schemes.

  • Address: Manaton Court Manaton Close
    Exeter
    Devon
    EX2 8PF
    United Kingdom
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  • Social Impact Statements:

    Social Impact Statements

    The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.

    In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.

     


    1) Brings together members through personal development and education

    UHUK facilitates approx. 20 workshops and a Conference annually for our members; these provide networking opportunities and information sharing which assists members in their continuing professional development and indirectly benefits their own organisation. A spin off is that the networking events also aid joint working between member organisations which helps their survival as a business. The workshops are priced at discounted rates for members, recognising tight budgets and enabling them to plough further surplus back into their organisation for the benefit of services to patients.

     


    2) Represents members nationally 

    UHUK is enabling the voice of its members to be heard at a national and political level. Over the past year, David Geddes, Head of Primary Care Commissioning has consulted with UHUK on matters regarding indemnity and winter planning. UHUK members have responded and have consequently contributed to NHS England’s decisions on funding and policy. Also, to achieve UHUK’s vision and to address the grave challenges facing the NHS, UHUK launched a position statement at the Houses of Commons in November 2015. It represented its members in outlining seven calls for a more integrated urgent and emergency care sector. As winter pressures begin to take their toll, the challenges facing the urgent and emergency care sector are more significant than ever before and made worse by the lack of integration and coordination between services. With pressure in the system showing no signs of slowing in 2015, UHUK’s position statement outlined their overall vision for a locality based single access point centre to join up and coordinate services. As a result, UHUK has been invited to participate in the Government’s Health Select Committee, its profile has been raised and it has broadened its network of advocates amongst parliamentarians, officials, the media and others. The results will have positive effects on the quality of service provided to patients and to the medical profession.

     


    3) Provides quality audit and benchmarking service to members

    A Quality Audit and Benchmarking process is provided by external NHS auditors against agreed outcome focused quality standards, for the benefit of members. This is at a discounted price and enables members to compete more readily at a national level against other social enterprise and commercial providers to win contracts. It also enables members to evidence their quality to commissioners and the CQC. This is a valuable governance tool for continuous improvement and enables members to benchmark performance against similar organisations. Patients can be assured that the member organisation is audited annually and to a high standard, providing high quality of care.