• Urgent-Health-UKUrgent-Health-UK

Place Category: Health & Social Care

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Social Impact Statements
  • Urgent Health UK is the federation of Social Enterprise Unscheduled Primary Care Providers, committed to providing the highest quality of care for patients.

    Through our members we are the largest player in the medical out-of-hours services market and also provide many other unscheduled care services including urgent care centres, GP led 8-8 practices, emergency and community dental services, community nursing and admissions avoidance schemes.

  • Address: Manaton Court Manaton Close
    EX2 8PF
    United Kingdom
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  • Social Impact Statements:

    Social Impact Statements

    The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.

    In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.


    Updated June 2017

    1) Providing a federation of social enterprise healthcare providers

    Urgent Health UK operates as a federation of social enterprise healthcare providers, enabling members to benefit by working together and effectively being part of a much larger organisation. The people who benefit are the staff within the member organisation, the organisation itself and the patient population they serve.

    Provision of education to unite members and enhance personal development

    UHUK facilitates annually approx. 15 workshops and an Annual Conference for our members; these provide networking opportunities and information sharing which assists members in their continuing professional development, indirectly benefiting their own organisations by providing innovative ways of thinking. Joint working is enabled between member organisations which helps their survival as a business. The workshops are priced at discounted rates for members, enabling them to plough further surplus back into their organisation for the benefit of services to patients.

    UHUK Purchasing Consortium provides members with discounted services/products

    The Consortium contains over 90 suppliers which provide members with a wide range of high quality products and services at competitive prices. In turn this benefits member organisation budgets, by releasing funding to be available for patient services.

    Raising the profile of members nationally

    UHUK enables the voice of its members to be heard at a national and political level.  NHS England has been in regular consultation with UHUK on matters regarding indemnity and winter planning; the aim is to contribute to NHS England’s decisions on funding and policy.

    We have published in the National Press, ie Pulse Magazine, HSJ, GP Online and had media interviews, with the intention of highlighting and promoting awareness of our members’ quality services. Recent coverage has been based on outcomes and referrals for urgent care services provided by UHUK, ensuring that the GP out-of-hours sector is given proper recognition.


    2) Engagement with members

    UHUK has 27 members (19 full members) which serve 43% of the population of England, 47% of the UK.

    Out of our membership, 188 staff from member organisations attended our workshops in 2016, with an average of 7-8 member organisations attending each workshop. We had 69 delegates attending the Conference.

    The Purchasing Consortium has approximately 25,000 members nationwide including over 2,000 GP practice members and nearly half of all Out of Hours GP providers across the country through Urgent Health UK.

    Nearly all UHUK members procure products and services through at least one Caradoc approved supplier.


    3) Outcomes from key activities

    Feedback from Conference delegates:

    “As ever, very warm, supportive atmosphere and a real sense of us all being in it together”

    “Very well organised, conference material was excellent. Excellent opportunities for networking…a diverse group of suppliers which has led to further contact after the event”

    “Some of the presentations stand out as the best I have seen at any conference, delivered by dedicated and inspiring people.”

    Feedback from Workshops:

    • CQC 2016: “Really helpful to hear from other providers who have already been inspected
      Very useful to discuss the KLOE with the inspectors themselves (well led)... have already written the ‘to-do’ list!”
    • Finance 2016: “Learnt a great deal about procurement, insurance, & major issues facing fellow FD’s. Good networking opportunities”
    • IAO 2016: “The case reviews really made me think about my company & how to comply with IA and data protection.

    Purchasing Consortium:

    Caradoc has an annual turnover through suppliers of £25million giving significant buying power working to drive prices down, e.g. Shropdoc have made significant savings since the buying group was established - savings in excess of £100,000 pa can be achieved and ‘strength in numbers’ of UHUK combined organisations can result in further savings in coming years.

    Raising profile of members nationally:

    UHUK members have responded to requests for data from NHS England and have contributed to their decisions on funding and policy. A survey ran by UHUK on GP Indemnity was released nationally and has helped to heighten awareness of the indemnity plight. The call for a solution formed an important element of UHUK’s position statement on delivering a more integrated urgent and emergency care sector, which culminated in an extension of the NHS England winter indemnity scheme until the end of April 2017.

    Dr. Helen Thomas showed our OOH statistics to senior NHS England colleagues who are involved in ensuring that the IUC CAS idea thrives; their understanding of the work of OOH services is now much improved. She believes that we may now see a demand for the national collection of all our data to help understand and influence the system. In addition, Parliamentary questions have been tabled on our behalf on NHS 111.
    As a result of participation in HMRC discussions, members have been instrumental in helping to plan for the toolkit which has now been published; this provides guidance for our OOH providers on IR35 ruling.