Place Category: Health & Social Care
As a viable social enterprise we invest in the continued development of our unique and innovative services, working in close partnership with our partners, staff, service users and other stakeholders.
Social Impact Declaration: Social-Impact-Declaration_Inclusion-Healthcare.pdf
Social Impact Statements:
Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.
Updated March 2016
1) Providing healthcare to homeless people
In 2015, we continued to provide healthcare to over 1000 homeless people in Leicester. We provide a range of primary care services and additional services to our patient group, such as a dedicated alcohol worker, physio and alternative therapies, on site substance misuse support, and vaccinations for blood borne viruses, which are common among our population.
We have also been providing substance misuse support, in our partnership with Leicester's criminal justice drugs team. We provide substance misuse support at their offices and also in HMP Leicester.
In April 2015, we were successful in bidding for the Assist asylum seeker primary care service which has 1,600 asylum seeker patients. Many of these people have had challenging and complex lives and we wanted to take on the practice to ensure that they receive a high level of healthcare. Since taking on the surgery, we have ensured that there are suitable clinicians there on a consistent basis. We have improved immunisation rates in the children and adults.
In 2015, we received an outstanding CQC report following our inspection. We were awarded outstanding in all areas and are currently the benchmark for specialised support to vulnerable adults across the UK. We are very proud of this achievement and is testament to the social enterprise model, being able to adapt to meet the needs of the people whom we serve and by reinvesting all profits back into patient care, we have been able to achieve 'outstanding'.
2) Providing substance misuse support
For our work in substance misuse with Leicester Criminal Justice Drugs team, we were shortlisted for a HSJ Award for the continuity of care between HMP Leicester, the probation service and here at our surgery. Patients are able to see the same clinical team wherever they may be on their recovery journey.
This service is achieving a 99% success rate. Also, we were highlighted in the HM Inspector of Prisons report as delivering a quality service in HMP Leicester. The Inspectors were going to highlight our service as being "one of the best" he's seen.
We have also successfully run the Anchor Centre, which is a wet day centre for entrenched street drinkers. We have lobbied throughout 2015 and have just successfully bid for some funds from Public Health England and Leicester City Council to renovate the building and produce a 'recovery hub' for treatment resistant drinkers in Leicester.
3) Providing primary care to vulnerable patients
We have provided outstanding primary care to some of the most vulnerable patients in society, including street homeless, those who are frequently in and out of custody, drug & alcohol users and asylum seekers and refugees.
Our primary care service is for almost 3,000 people in Leicester.
We have implemented a successful Naloxone, overdose prevention programme following a double overdose at the local hostel. We responded to this by identifying our most chaotic drug users and giving them a naloxone kit which has proven to save several lives.
We have implemented a thorough BBV screening service in our substance misuse pathway and Pabrinex injections for our vulnerable street drinkers who do not eat and as a result are at risk of severe mental health issues.
In association with local partners and hospices, we have established a dignified end of life care pathway. This ensures that vulnerable patients who are unable to advocate for themselves have a well organised, dignified palliative care package.
All of our initiatives are aimed at improving the lives of the homeless and vulnerable and we reinvest all of our efforts and money back into designing services that are the very best for the people that we serve.