Place Category: Business Services
Social Enterprise Direct is the trading arm of Advice Direct Scotland, a charity that supports all Scottish citizens. We deliver a full CAB service over the phone and online. We give information to those who need it most, at times of crisis, to resolve their problems. The profit from our contact centre work therefore directly supports struggling families, individuals and communities.
We also aim to help people into work, providing jobs where they are needed and delivering training and support, so that we maintain a skilled workforce with sustainable jobs. We deliver excellent training that is person-centred, vocational and accredited.
Commissioning SED not only offers you the best services from a motivated workforce, but every penny spent can be part of your Corporate Social Responsibility outcomes. Though our social impact is in Scotland, we operate across the UK, and currently work with companies in Scotland, England and Ireland.
Social Impact Declaration: Social-Impact-Declaration_Social-Enterprise-Direct.pdf
Social Impact Statements:
Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.
Updated August 2016
1) Providing sustainable employment for those from disadvantaged backgrounds
Our social enterprise provides sustainable employment to 15 people who are either from disadvantaged backgrounds or who were unemployed prior to starting with us.
All employees are paid above the Living Wage and all positions with us are permanent. We seek to create sustainable and lasting employment, provide careers to those who would otherwise struggle in the workplace.
Social Enterprise Direct administer the ScottishPower Hardship Fund, which provides advice, guidance and grants to those citizens living in fuel poverty.
2) Profits reinvested into providing services
In 2015-16 our turnover was £241,004. All profits made from our turnover were either reinvested in the social enterprise or were gifted to our parent organisation, Advice Direct Scotland trading as Citizens Advice Direct.
During this time Citizens Advice Direct helped over 76,000 people. The ScottishPower Hardship Fund, which we administer on the company's behalf, has awarded over £3.5 million to citizens living in fuel poverty.
3) Outcomes of our support
Social Enterprise Direct has seen a number of staff members integrate themselves into the workplace who would otherwise not be given the opportunity.
Two cases in point include a young ex-offender who had shown no interest in working, who now thrives in the workplace environment, and the current SED Team Leader, recently promoted due to his ongoing commitment and work ethic.
Our parent company, Advice Direct Scotland trading as Citizens Advice Direct benefits greatly from the income we grant to them, and manage to help thousands of extra citizens with a range of issues because of this.