• ECT_Charity_FullColour_LogoECT_Charity_FullColour_Logo

Place Category: Communities, Impact Measurement, and Transport

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Social Impact Declaration
Social Impact Statements
  • Ealing Community Transport (also known as ECT) forms part of ECT Charity, which is both a charity and a social enterprise that combines business thinking with social values to deliver high quality transport services that positively benefit the local communities.  ECT’s community-based door-to-door transport services help keep disabled, isolated and/or lonely people  independent and mobile, as well as less isolated and lonely.

    Throughout the decades, ECT Charity has been involved in driving up standards in accessible transport services both locally and through its active membership of the Community Transport Association. The Minibus Driver Awareness Scheme (MiDAS) and Passenger Assistant Training Scheme (PATS) lie at the heart of quality standards making sure that transport is safe for the most vulnerable members of our community.

    ECT Charity has established a track record for high-quality, efficient services that users appreciate for their personal approach, safety and security. In 2012 ECT Charity delivered, as lead partner, the London 2012 Accessible Shuttles project on behalf of the Olympic Delivery Authority. Mayor Boris Johnson hailed the team “the unsung heroes” of London 2012. In 2014, ECT Charity provided a high-quality Accessible Shuttles service for the Invictus Games. In 2015, ECT Charity provided a very well received Accessible Shuttles service for the Rugby World Cup, covering all matches played at Twickenham and the Olympic Stadium throughout the six week duration of the tournament.

    ECT Charity is the name used to represent our community transport companies which operate in Ealing (ECT), Cornwall, Cheshire and Dorset (DCT).


  • Address: Greenford Depot, Greenford Road, Greenford Rd,
    Greater London
    UB6 9AP
    United Kingdom
    Phone: 2088133210
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  • Social Impact Declaration: Social-Impact-Declaration_ECT.pdf
  • Social Impact Statements:

    Social Impact Statements

    The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.

    In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.


    Updated April 2016

    1) Providing high quality accessible community transport

    ECT Charity is committed to providing high quality, safe, friendly, accessible and affordable transport in local communities to voluntary, community and statutory groups. Our model sees us reinvest some of our surplus each year to provide subsidised transport to these groups, which enables them to carry out their activities.

    In addition to group transport, we also provide accessible and affordable transport solutions to vulnerable individuals who otherwise would not be able to leave their homes, notably the elderly and people with disabilities. We seek to enable independent living and encourage social interaction for these vulnerable people who have serious difficulty in accessing other forms of transport. We build partnerships with local befriending organisations in Ealing that helps us identify and encourage lonely and socially isolated elderly people to get out of their homes.

    As part of our work on highlighting the issue of isolation and loneliness and the work Community Transport outfits do in being part of the solution, we launched our report Why Community Transport Matters which demonstrates the case for Community Transport in tackling the issues of Isolation and Loneliness and the significant side effects these have- both from an economic and social perspective. We also worked in collaboration with other operators to produce a methodology for demonstrating the social value of enabling independent living and reducing isolation and loneliness through community transport in the London area. We have spoken at conferences and to local government officials to highlight this issue and the solution and value that CT adds in helping to address this.


    2) Measures of activity

    In the past year we enabled 75,340 passenger trips for 508 different groups across our operations. This ensured that community groups were able to continue their activities by having affordable and accessible transport at subsidised rates.

    ECT provides subsidised transport for individuals to access our door-to-door transport. Through the EASIE project, we set aside a fund of £20,000 to go towards subsidising the cost of door-to-door transport for these individuals so that those who need it most have access. In the past year we enabled over 5,000 people make over 87,000 trips.

    Our methodology for showing the Social/ Economic Value of our activities demonstrates the social value to the end users. On an annualised basis, the Social Value added comes to over £750,000 per annum. From a cost saving perspective, our report demonstrates that Isolation and Loneliness costs the borough of Ealing about £10m each year. Working with Deloitte we calculate that Community Transport operators can contribute up to £4m in savings by reducing Isolation and Loneliness and keeping people independent longer.


    3) Social outcomes of activities

    Our new methodology allows us to quantify the social outcomes of our activities include independent living, facilitating social interaction, enabling affordable trips for voluntary/ community groups and supporting volunteering and the volunteer sector.

    We have worked with our local clinical commissioning group to provide an accessible door-to-door transport service for vulnerable patients to enable them to access GP surgeries keeping them independent for longer and materially reducing the number of home visits that GPs are required to do. At this point, 78 GP surgeries in the Ealing CCG area are now signed up to the scheme with 61 of these now using the service regularly. The outcomes of this have included:

    • cost savings for the local CCG
    • freeing up of GP time due to a reduction in home visits
    • in a recent survey, GP practices were both very happy with the service and noted a demonstrable different in the wellbeing of the service users
    • Other CCGs and community transport organisations have recognised the benefits of the scheme and are exploring the possibility of replicating the service

    As a result of our Social Value Report and Event there has been a significant increase in the level of debate and discussion of the costs of Isolation and Loneliness through increased Press coverage and increased number of discussions and interest from local and national government authorities, transport commissioners and other relevant bodies.