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Place Category: Business Services and Employment

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Social Impact Declaration
Social Impact Statements
  • Connection Crew is an established London based crewing and logistics business. We provide bright, responsible, committed and skilled crew for the corporate and events market, or indeed for any job that needs a crew.

    Connection Crew employs 25% of its crew through a unique employment support programme. We provide work placements and, ultimately, employment for work ready stable ex-homeless people who have previously had experience in the industry or have relevant, transferrable skills. They work in teams where they are well supported but in reality they often have amazing skills and abilities and are always determined and tremendously motivated to do an outstanding job every time all of the time.

    By giving opportunities to those who have been socially disadvantaged we enhance the performance of our crews rather than compromising them.No other crewing and logistics business in Europe is run as a genuinely social business, so whether you want to enhance your CSR credentials or whether you just want to do business with a company that is created to directly improve the opportunities of the homeless and ex homeless, then Connection Crew is here.

  • Address: 215 Lyham Rd
    Greater London
    SW2 5PY
    United Kingdom
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  • Social Impact Statements:

    Social Impact Statements

    The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.

    In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.


    Updated December 2016

    1) Providing support back into employment for ex-homeless people

    In order to reach a wider audience of those who have experienced homelessness, and in turn offer more opportunities to them, we have improved our ex-homeless recruitment strategy and now run Connection Crew Academy. The Academy is a ten week training programme designed to allow those who have been homeless a structured and supportive transition back into employment.

    Initial engagement has been through our charity partners and connecting with employability schemes such as the Crisis Employment Platform. We also hold a ‘Big Build Day’ to engage potential ex-homeless candidates, providing our knowledge and experience throughout a hands-on session so they can see potential opportunities for themselves.

    The Academy aims to provide professional on-the-job training and experience, covering practical skills necessary for the crewing industry, professional and employability skills such as customer service and team work, as well as improve independence, confidence and overall access to employment.

    We still encourage ex-homeless referrals into the business through general recruitment, as well as recruiting from other social businesses such as the House of St Barnabas.


    2) Measuring impact - key performance indicators

    We have analysed various ways in which we can measure our impact and have created some Key Performance Indicators. These obviously include how many ex-homeless we have hired overall, but goes deeper into assessing the volume and general engagement we have had with all ex-homeless we have contact with during the Crew Academy, our charity partners, as well as our staff at Connection Crew.

    We are expanding on our Key Performance Indicators and will be capturing the following data going forward to build a richer, more accurate picture of the successes and failures of our strategy.

    These are our results for 1st March 2015 and 29th February 2016:

    • Total number of ex-homeless people employed – 45
    • Proportion of ex-homeless people employed by Connection Crew – 18.4%
    • Proportion of new ex-homeless employees taken on by Connection Crew this year – 26%
    • Total hours of work completed by ex-homeless people – 13,962
    • Proportion of total hours work completed by ex-homeless employees – 20.3%


    3) Outcomes of activities

    As described, we have measured the extent of our social impact with ‘hard outcomes’; we have provided employment to 18 people who have experienced homelessness, and started a new initiative to reach more. We have increased our charity partnerships from 2 to 12 to aid this. However, we have some softer outcomes that represent the positive impact working with ex-homeless has had on our clients, our crew, and the ex-homeless employees themselves.

    We take regulated data to measure clients’ individual contributions toward the employment of ex-homeless people so that they can in turn use the endorsement to win business. We launched the Connection CSR Account back in 2012 when social impact started to creep on to the corporate and public sector procurement agenda and we’re proud to be the first social enterprise to ‘payback’ our social impact to clients in this way. It’s already helped over a third of our surveyed clients win business, and 51 of our clients have a CSR Account with us this year (2015/16).

    Jake Cave-Lynch, one of our Crew Chief’s, was a mentor during the Connection Crew Academy pilot. He discusses the impact the mentors had on mentees and the crew as a whole:

    “Crew who have come through the charities are keen to do the job and get stuck in because they’ve got an appreciation of the opportunity they’ve been given. On site I’ve seen people who aren’t currently involved with the mentoring programme but took part in the training just stepping up to that role when it’s needed. It’s fantastic.”

    The mentoring programme has not only created a welcoming and supportive work environment on site for our trainee’s, but has engaged our crew in our social goals with many assisting our practical training sessions and Big Build Day events. Our trainees regularly report their increased confidence and overall employability skills, and this is verified by their acceptance to work for us after the Crew Academy.

    Michael Crevier was one of Connection Crew’s first Crew Academy trainees: “If you’re humble enough, you’ll gain a lot. I’m definitely happy that I did it. I gained a lot more than I probably realised. Not just the practical skills, but something I never thought I’d end up gaining, which is people skills.”

    Our overall goal is to break the cycle of homelessness. In a social landscape where rough sleeping and homelessness is rising, Connection Crew is proud to provide opportunities to get those who have experienced homelessness into employment, and we are looking to increase our volume year on year.


    Supporting evidence