Place Category: Health & Social Care
Turning Point is the UK’s leading social care organisation. We provide services for people with complex needs, including those affected by drug and alcohol misuse, mental health problems and those with a learning disability. We have been operating for over 40 years now, which means we are highly experienced in caring for, and about, people with complex needs.
We have a track record of finding innovative ways of delivering services to maximise effectiveness and reach as many people as possible.Whether our service users come to us with drug or alcohol problems, mental health issues, a learning disability or a combination of these, we are able to offer integrated services that respond to the needs of each individual. By tailoring our services, we create individual ways to support our service users to face their personal challenges. We can support them to keep a stable home, find the right job, learn new skills or rebuild family relationships and help them to maximise the opportunities in their lives.
Turning Point is also a social enterprise, reinvesting its surplus to provide the best services in the right locations for those that need them most across mental health, learning disability, substances misuse and employment. We aim to influence policy and shape the market to transform the quality and availability of care.
Social Impact Declaration: Social-Impact-Declaration_Turning-Point.pdf
Social Impact Statements:
Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.
Updated May 2016
1) Supporting disadvantaged people
Turning Point has over 200 services across England supporting people affected by drug and alcohol misuse, mental health conditions, offending behaviour, unemployment issues and people with a learning disability.
In 2014-2015 we supported 40,034 people through our drug and alcohol services, 12,294 people through our mental health services and 488 people through our learning disability services.
Social Return on Investment
Four comprehensive and validated SROI reports were produced covering 2013-2014. Findings including:
- Gloucestershire Service:
- For every £1 invested in Turning Points drug and alcohol treatment service in Gloucestershire between £5 & £6 times as much value was created for our service users and for the wider population
- 407 service users saw an improvement in their mental health with a valye of £2.5m
- 407 service users felt less isolated with a value of £2m
- 151 Felt safer with a value of £1.5m
- 407 service users had more money with a value of £1.5m
- 166 service users avoid prison with a value of £1.25
- 407 saw an improvement in their physical health with a value of £0.75m
- Reduced crime value of £13.75m
- East Kent service:
- For every £1 invested in Turning Points drug and alcohol treatment service in East Kent between £8 & £10 times as much value was created for our service users and for the wider population.
- 807 service users saw an improvement in their mental health with a value of £5.25m
- 807 service users felt less isolated with a value of £4.25m
- 223 Felt safer with a value of £2.25m
- 807 service user had more money with a value of £3m
- 330 service users avoid prison with a value of £2.5
- 807 saw an improvement in their physical health with a value of £1.75m
- Reduced crime value of £25.5m
- South Westminster service:
- For every £1 invested in Turning Points drug and alcohol treatment service in South Westminster between £2.5 & £3.5 times as much value was created for our service users and for the wider population
- 126 service users saw an improvement in their mental health with a value of £0.75m
- 126 service users felt less isolated with a value of £0.75m
- 49 Felt safer with a value of £0.5m
- 126 service user had more money with a value of £0.5m
- 51 service users avoid prison with a value of £0.5m
- 126 saw an improvement in their physical health with a value of £0.25m
- Reduced crime value of £3.75m
- Wiltshire service:
- For every £1 invested in Turning Points drug and alcohol treatment service in Wiltshire between £6 & £8 times as much value was created for our service users and for the wider population
- 311 service users saw an improvement in their mental health with a value of £1.75m
- 311 service users felt less isolated with a value of £1.5m
2) Supporting those with mental health issues
Our specialist mental health teams support those with a range of mental health conditions, dual diagnosis and other complex needs to live as independently as possible through a recovery-focused approach. Our services include Talking Therapies, crisis management, supported housing, residential rehab and independent hospitals.
Involvement is a key theme for our mental health services and at the heart of the support we provide. We have regular Involvement meetings across the country, where service users input into organisational developments and suggest areas of change. They have been instrumental in shaping our recovery agenda, developing policies, information guides, brand changes and service developments.
We want to put recovery at the heart of the mental health services we provide. One of the ways we are achieving this is through our Recovery Involvement Charter, which was co-produced with the people we support and their staff teams from all over the country.
Hertfordshire Complex Needs
The Hertfordshire Complex Needs Service provides community support such as promoting personal independence and recovery to adults of working age with complex needs, including people affected by drug and alcohol misuse, mental health problems, those with a learning disability and their carers and families. 401 people have been supported by the service this financial year with a further 124 people newly referred and awaiting assessments.
Project workers visit people in their own homes or at community locations across the county and, working together, they design support packages with goals that evolve with changing needs and wishes. The service provides high quality support that helps people take control, improve the quality of their lives and face the future with confidence.
“It has given me the confidence to pick up the phone and not be scared to ask for help when needed.” (service user Jan-March ’16)
There is also an outreach service for people with complex needs who are facing chronic exclusion, including those who have experienced difficulty in engaging with local services. The service guides and supports individuals in finding and using the right services in their community.
Duncan Selbie, Chief Executive of Public Health England said of his visit to the service; "The people who spoke to me of their experiences with depression, addiction and navigating through the mental health system have now made huge strides in their lives with the help of this unique service. It was moving and uplifting to hear their stories and how the team of outreach workers have been able to support them at critical moments [in their lives].”
3) Supporting those with learning disabilities
Within our Learning Disability services we believe that by inspiring people to achieve their own goals, live the life they want, with who they want to live with and within their chosen community, we can make a real difference to those we support.
As well as working with individuals, families and carers to constantly find innovative ways of delivering our services, it’s our goal to challenge public perceptions of disability. We bring about positive changes so that people with a learning disability are treated equally and fairly, so they have the same opportunities in life as everyone else. One of the ways we do this is through our People’s Parliaments, which are forums for people we support to get together and discuss any issues that affect them.
Refocus - Learning Disability Day Service
Refocus is a community resource centre in Salisbury which currently supports 36 young people and adults with learning disabilities, challenging behaviour and/or autism. We provide individual care packages, identifying their needs by using a person centred approach. At Refocus we believe all individuals, however complex their needs, have the right to control their own lives, make decisions and take part in activities that are meaningful and fulfilling for them.
- Social Enterprise – art and craft sessions which are displayed or sold at the entrance to the service. Any money generated from sales is reinvested into buying equipment for future projects or arranging social events for the individuals we support
- Horticulture – service users help maintain the services garden i.e. purchasing seeds, sowing them, looking after and watching them grow. Some hanging basket and vegetables grown by the service users are sold at the entrance to the service
- Mind, Body and Soul – this includes dance and movement to music, communication and assisted technology, sensory (within the multi sensory room) and well women (e.g. pampering and topical discussions) and well men groups – (e.g. snooker, darts and gaming)
- Outreach - whatever a person wants to do we try hard to make it possible. Our outreach services support individuals to access and enjoy a range of leisure activities in the community which are often out of reach for people with a learning disability e.g. rambling, horse riding, swimming, cinema and theatre trips, meals out etc
- Gloucestershire Service: