Place Category: Health & Social Care
Provider of out of hospital services across Greater Manchester, Cheshire and Merseyside including out of Hours GP services, Community IV Therapy, Dental Helpline, specialist clinics for the homeless and vulnerable groups, Walk in Centre and GP Practice.
Social Impact Statements:
Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.
1) Providing out of hospital services
Mastercall Healthcare supplies out of hospital services to a population of nearly 3 million patients within the Greater Manchester footprint. Our aim is to provide patient centered care of a high quality whilst being value for money to the public purse.
Mastercall is also a employer of c.250 local employees as well as utilising the skills of local General Practitioners. We are also proud to have again been accredited with Investors in People, Silver award, which demonstrates our continued support to our people who provide such excellent high quality care to the local community.
Mastercall is also heavily involved with the local homeless charities where we place clinicians in hostels and shelters so that the more disadvantaged people of our communities get the same treatment as others. Our aim here is to reduce the health inequalities within our local community.
2) Improving patient care and wellbeing
As well as the treatment of patients in our local communities, Mastercall has developed, and had accredited by Liverpool John Moores University, a dedicated training course in Minor Illnesses. The course is open to all local, and national, medical professionals in order to increase their skill sets in their chosen field. This is all to the benefit of patients who need our care.
On average, Mastercall will have c.240,000 direct patient contacts each year across all of our service streams.
Mastercall is also constantly looking for ways of promoting health and wellbeing with the most recent scheme being the sponsorship of a local girls football team. The idea behind the sponsorship was to promote sport as a way for children to improve their health and wellbeing.
3) Patient satisfaction
The outcomes of Mastercall's service provisions are measured by way of patient satisfaction and also by our aim of reducing the burden on secondary care, which also has a patient benefit as they can be treated with dignity and respect on the surroundings of their own home or community, rather than having to repeatedly be seen in a hospital setting.
Mastercall is proud to be recognised regularly in the top 5 performing Out of Hours GP service nationally, when measured using the national patient experience surveys. We have a satisfaction rate of c.97% consistently and a complaint rate of less than 0.5% per annum of patient contacts.
Mastercall also uses any comments raised by our patients to further improve our service offering and feed back to them on a regular basis.
Our satisfaction rates are also measured within our Patient Experience Committe which includes non employees from the local areas served as a reference point for patient needs.
Mastercall also has a dedicated service redesign team which uses patient feedback and areas of clinical expertise to continually improve and innovate new ideas for the benefit of both our patients and our commissioners.