Place Category: Health & Social Care
HUC provides high quality Urgent Healthcare and GP Services to nearly 3 million people across a range of counties, including Hertfordshire, Cambridgeshire, Peterborough, Bedfordshire and Essex.
The Integrated Urgent Care model championed by HUC includes both Out of Hours and NHS 111 services as well as access to a Clinical Advisory Service.
Founded in 2007, HUC has delivered high quality Out of Hours Unscheduled Care since 2008. HUC extended services to include NHS 111 during 2012 and in 2013 and our new Integrated Urgent Care Service in 2016.
Social Impact Declaration: Social-Impact-Declaration_Herts-Urgent-Care.pdf
Social Impact Statements:
Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.
1) Improving patient care and access to services
We have instigated new services including GP in NHS 111; this improves patient care by evaluating A&E dispositions to ensure we are minimising impact on A&E attendance and ensuring that patients are being seen in a more timely and appropriate manner. This service has also been extended to review ambulance dispositions, ensuring only clinically appropriate calls are transferred to the ambulance service.
We have also engaged with a Mental Health Pilot which involved working with our local mental health trust to ensure our patients had access to specialist care overnight and at weekends. We have extended our opening hours at weekends in Borehamwood to see more local patients so that they do not have to travel further to their nearest A&E department.
2) Beneficiaries and measures of activities
Our beneficiaries are the communities that we serve, i.e. residents of Cambridgeshire and Hertfordshire.
In 2015/16 we had 440,000 contacts with patients.
3) Outcomes of activities
The GP in NHS 111 has reduced the numbers attending A&E, saving people of having to travel. This also reduces pressure on A&E departments allowing patients needing more acute care to receive treatment more effectively.
The expansion of this service to review ambulance dispositions, has reduced calls to the ambulance service. This means more people in the community receive treatment they need quicker, delivering better quality clinical outcomes.