Northdoc provides doctors for D Doc, the out of hours GP care or surgery for patients in North Dublin with urgent medical problems who need to contact a doctor after GP surgeries close. The service operates from 18:00 hrs through 08:00 hrs Monday to Friday and 24 hours Saturday, Sunday and all bank and public holidays.
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Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.
Updated June 2017
1) Providing an out of hours healthcare service in areas of social deprivation
In areas of social deprivation, the OOH service is a lifeline to those parts of the community whose needs are particularly complex and aggravated by poor social conditions and difficult personal circumstances. The OOH setting provides continuity of the daytime GP care on which that these particularly vulnerable patients depend.
Many Northdoc GP practices are in the most deprived areas of Dublin and Northdoc seeks to support these practices in both the out of hours GP services we provide and through advocacy on the issues that most challenge health providers in the community.
2) Establishing relationships between various healthcare providers
We have important connections and valuable relationships in place that we focus on preserving and promoting:
- between OOH services and primary and secondary care;
- between OOH and ED departments;
- Palliative care services;
- Mental health Services;
- Homelessness Services;
- Training and Retention of GPs in areas that include areas of social deprivation, and continuous medical education in General Practice
3) Providing a lifeline
It would be a very costly mistake, both in financial and social terms, to assess the value of out of hours provision in isolation, simply by focusing on call centres, numbers of patients seen by category, clinical software and KPI’s based on ‘response times’, and numbers of patients seen by hour or location.
This approach would perilously ignore the benefits of a service embedded in the local health community and the people it serves. There is a social value to GP led OOH provision and there is an economic value when its relationship to secondary care and social impact is considered.
For more information on our model of out of hours care in place in North Dublin, see The Health Service Executive GP out of hours Review Group on the future provision of GP out of hours services.