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Place Category: Gold Mark and Health & Social CarePlace Tags: Gold Mark

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  • Integrated Care 24 Ltd is a ‘not for profit’ social enterprise committed to providing our patients and our commissioners with a variety of health and care services to around 6 million patients across a large geographical area. Like all health care providers we are registered with the Care Quality Commission.

  • Address: Ashford Trade Centre
    Ashford
    Kent
    TN24 0GP
    United Kingdom
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  • Social Impact Declaration: Social-Impact-Declaration_IC24.pdf
  • Social Impact Statements:

    Social Impact Statements

    The Social Enterprise Gold Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.

    In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.

     

    Updated November 2016


    1) Examples of key activities

    The UK Sepsis Trust

    The UK Sepsis Trust is a charity which was founded in 2012 by a world leader in Sepsis, NHS consultant Dr Ron Daniels. Since then the charity has expanded rapidly and continues to grow at a remarkable pace. The small executive body of full-time clinicians and nurses that lead the Trust’s operational centre work hand in hand with a network of volunteers. The aim is to reach out and bring together those who have survived, been bereaved by or encountered sepsis in every imaginable circumstance.

    The team seeks to save lives and improve outcomes for survivors of sepsis by instigating political change, educating healthcare professionals, raising public awareness and providing support for those affected by this devastating condition.

    UKST’s critical expertise is based in the charity’s grassroots origins – our doctors and nurses have front line, first-hand experience of the sepsis problem; their passion is born of a uniquely comprehensive understanding of what needs to be done. The urgent need to improve sepsis care in the UK drives our team forward as we continue to work in hospitals while volunteering their time to advance the sepsis agenda.

    Values in Practice Forum

    The Well Led Committee recommended a staff forum across the organisation to be led by the Chief Operating Officer, assisted by the Associate Director of Comms and Associate Director of HR. We agreed that the name would be ViP – Values in Practice and that we would ask people to register interest and then depending on numbers organise a selection process via the Well Led Committee.

    Focus Groups

    When the new Chief Executive began in January 2016, she created a new culture of even more openness which started with her monthly open door sessions.

    She wanted all staff to feel involved with major decisions and to this end she asked that we create focus groups for pivotal roles.

     


    2) Specific actions/developments

    The UK Sepsis Trust

    As a health care provider, we have had occasions where regrettably, our patients have been victims to Sepsis. We had Serious Incidents where Sepsis was the cause and we agreed that by contacting the Trust, we could initially seek advice from the team so that we could update our clinicians and whole workforce on what to be aware of, to ask questions and to think – Could it be Sepsis?

    Values in Practice Forum

    We put the message out to all staff to invite them to apply to a dedicated email box. We created a Terms of Reference which sets the tone. We did ask in the email for interest that middle managers or above need not apply!

    Focus Groups

    This was first put into action during the appointment of an Associate Director of Human Resources. We asked a wide group across the organisation and asked that this be call handlers, administrators and others who felt that their voices were not important. The candidates led the focus groups and the buy in from the group was fantastic.

    This happened again for the new Chief Medical Officer role, replacing the retiring Medical Officer.

     


    3) Outcomes of activities

    The UK Sepsis Trust

    It soon became very clear that this piece of work for us and our patients was going to be hugely important and would morph into something bigger. We asked Dr Ron Daniels to visit the call centre and see the particular problems that we had with telephone calls and then into the out of hours period. We worked on tools to help our clinicians and then worked further on other options.

    We were invited to a launch with the Secretary of State for Health and we met some inspiring people who although victims of Sepsis, did not allow their disabilities to dictate who or what they were.

    We agreed to make The UK Sepsis Trust our charity of the year and began to work on things that we could do to increase the awareness, bearing costs ourselves and to improve outcomes within our localities for our patients.

    To date, we have endorsed our out of hours car with their livery and supported London Ambulance with magnetic strips for their ambulances. We have sourced give away bags for a Sepsis awareness afternoon organised by NHS England to further promote the message.

    We also have the Sepsis logo on our emails so that people read and look. We take our Sepsis leaflets and stands to all our engagement events so that we are really making an impact wherever we are. All monies raised across the whole organisation i.e. raffle prizes, charity tuck shops etc will go to help fund the charity.

    We have also discussed allowing our resource within the call centre to take some of the overflow of calls on their behalf during day time hours, free of charge.

    We are hosting an event in early January for all providers of health and social care along with the UK Sepsis Trust at our Reed House contact centre in Norfolk, to encourage thinking and promote greater awareness. We will be sponsoring two people – Tom and Nick Ray – to talk to everyone about the human outcome of misdiagnosed Sepsis. Tom and his wife Nick Ray had a very recent film made about their struggle with Sepsis. Informing providers and patients about the impact that Sepsis has on a whole family should be life changing to our professions and the feeling is that having a personal message is the best way of sharing. The campaign is to save 14,000 lives a year in the UK.

    Values in Practice Forum

    We view this pivotal forum as a way of growing and communicating as a company, with natural progression from this being a voice on the Board. We have agreed to open up the membership to the whole organisation and we do not want this to be a tick box exercise.

    The ViP forum will be given skills to help them present with impact at meetings with a facilitator to take them through Myers Briggs and give them valuable skills in communicating in meetings so that their voices are heard.

    They will also be Comms champions within their areas and they will be asked to discuss and feedback on important changes in our processes before they go live. This is really an opportunity for their voices to be heard and for two way communication.

    Focus Groups

    The energy that the groups felt was palpable. They feel engaged, that their opinions count and when in the role of the HR specialist, their preferred choice was appointed that this was not a tick box exercise and that their input had been invaluable.

    It was so good to hear that they feel listened to and their contribution is as important as everyone.

    This will be standard practice now for the interview process.