Let’s keep it simple. We are a telecommunications provider; that means we offer broadband, phone and mobile services to residential and business customers. We are also a consumer co-operative, and many of our customers become members, influence the way we’re run and participate in our social and business activities.
As a socially responsible organisation, we offer honest and transparent prices, with no hidden charges, and aim to both make it easy and keep it personal. It’s why you are greeted by people ready to help, instead of a long list of automated call options, when you contact our UK based customer service team.
We believe that the co-operative business model can help build a fairer and more sustainable society for everyone and we are proud to be certified by Investors in People; we also support and promote both Fair Tax and Living Wage.
Social Impact Declaration: Social-Impact-Declaration_Phone-Coop.pdf
Social Impact Statements:
Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.
1) Encouraging employees to reduce car travel
We provide bicycles free of charge for the use of our employees for commuting and for business journeys. Our Manchester employees have been particularly keen to take up this offer.
We also offer a mileage payment for cycling and walking on business journeys.
2) Encouraging employees to use public transport
We have continued our policy to encourage the use of public transport for business journeys, rather than cars.
During the year under review, 76% of journeys were made by less environmentally-damaging transport modes (rail, bus, tram, tube, cycling or walking), up from 73% last year.
3) Offsetting carbon footprint
The Phone Co-op pays a voluntary levy to offset all the carbon dioxide emissions resulting directly from its activities, as well as from the activities of the upstream telecoms providers whose networks we utilise in the provision of our telephony service.
The levy is being paid to Pure Leapfrog, a charity formed from a merger of two charities, Pure the Clean Planet Trust and Carbon Leapfrog, who each shared a vision of reducing climate change by supporting community-led low carbon projects.