Place Category: Health & Social Care
Shropdoc provides services to 600,000 patients in Shropshire, Telford and Wrekin and Powys. We deal with over 200,000 calls and over 50,000 patients per year. Shropdoc is a not-for-profit company established in 1996. We currently have over 250 GP members ,all of whom work in local general practice. We do not use agency doctors. We are a local employer of over 200 staff including nurses, drivers, call handlers and receptionists.
Shropdoc provides urgent medical services for patients when their GP surgery is closed and whose needs cannot safely wait until the surgery is next open, i.e. each weekday evening until the following morning and from Friday evenings until Monday morning or the next working day following a Bank Holiday.
Shropdoc also provides a range of other services such as Education and Training, Single point of access to health professionals for urgent care, Physiotherapy telephone advice for patients., Out of hours medical services to HM Prisons and MOD facilities.
Social Impact Declaration: Social-Impact-Declaration_Shropdoc.pdf
Social Impact Statements:
Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.
Updated December 2016
1) Providing remote GP support to save patients needing to travel
Patients calling Shropdoc for advice about visible conditions, such as rashes, have been offered the facility to send in ‘selfies’ of the condition through a pilot scheme, which gives patients and concerned parents & carers the convenience of access to expert clinical diagnosis without having to leave home. The quality of cameras provided in smartphones has now reached a standard which allows our clinicians to confidently identify or rule out causes for concern by reviewing the images and having a discussion with the caller, which would normally require travel to a clinic for assessment in person.
Shropdoc also began providing remote GP support for clinical consultations conducted by Urgent Care Practitioners this year using the NHS One video system. Where appropriate a GP can be brought into the consultation live on screen to participate in the discussion just as though they were in the room. The image quality provided by the system allows the remote GP to clearly observe things like skin tone and texture in sufficient detail to aid clinical diagnosis. The live audio which allows the GP to speak to the patient and hear their responses has recently been supplemented by an electronic stethoscope facility which allows the UCP to record chest sounds for the GP’s to assess.
2) Measures of support provided
Since it began the facility has been utilised by patients on over 1,500 occasions and has undoubtedly saved a great deal of inconvenience and time for patients while still providing reassurance and the best possible clinical care.
Instead of having to travel potentially a great distance the patient simply attends their local clinic where they are examined by a highly qualified urgent care practitioner in their familiar surgery.
3) Helping communities affected by GP shortages
These facilities provide expert clinical advice directly into the communities which are most affected by GP shortages.
Selfies have evolved further to be useful for soft tissue diagnosis such as cellulitis, wound/minor injury management and lumps/bumps.
The telemedicine link has also evolved and we have used the link for involved training and supervisor support for clinicians in training.
We are currently running two surgeries per week offering telemedicine GP surgery service, utilising the electronic stethoscope