Place Category: Sport & Leisure
- Website & Social
- Social Impact Declaration
- Social Impact Statements
By engaging with partners, Wave, an established charitable trust, agrees a shared programme of activities to deliver to the community.
We aspire to achieve customer excellence in the delivery of our services which provides our customers with choice. Our ultimate aim is to create a sustainable business contributing towards the long term health and wellbeing of our communities.
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Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders are asked to respond to a set of social impact questions, which are designed to help them think about the social impact they create, and to articulate this clearly and succinctly.
Updated September 2018
1) What social differences and changes have you aimed to create (or supported)?
Wave Leisure Trust Ltd is a Charity and Social Enterprise with a Purpose of “Inspiring Active Lifestyles” and a Vision; “To be at the heart of the improvement of health and wellbeing in our Communities”.
Formed in 2006, Wave is recognised as an award-winning Trust, managing nine leisure facilities and the Newhaven Fort along with providing a vast range of activity programmes and outreach initiatives.
Supporting well over 1 million active customer visits on an annual basis, Wave ensures all surplus revenues generated from activities are reinvested back into the community in the form of facility developments and refurbishments, employment opportunities, new programmes of activity or outreach initiatives.
Working across a range of sectors including Sport and Activity, Education, Public Health and Adult Social Care, Wave helps people of all ages and ability levels to be active, how they want, where they want, when they want.
Wave: keeping generations active, across the generations.
2) What actions have you taken to address the above social aims?
Wave have reinvested resources into facilities, to enable services and activities to be accessible across the communities we are delivering to and invested in staff to be able to have a team dedicated to delivering to our community, particular focus on specialised populations and those who would otherwise not be able to access activity due to geography, ability, cost or health needs.
At Wave we actively seek to find partners who will support the aims and objectives of the organisation, to bring more resource and services into areas which may otherwise not be able to be provided.
Partners also include local community groups and clubs, so that additional finances and skills can have an economic impact into our communities, either to support work force and educational development or to bring physical resources into areas which otherwise would not have received them, this includes provision of holiday and child care options to enable parents and carers to continue to work during school holidays.
3) What has changed and what benefits have been realised as a result of your actions?
Whilst we continue to strive to be known as an excellent operator, achieving the highest standards of facility management, we also want to be recognised as a community partner of choice, supporting the development and delivery of positive health and wellbeing activities.
Significant time and resource has gone into expanding the range of activities under our Health and Wellbeing brand. GP exercise referral, dementia services, falls prevention, weight management and lower limb pain relief through exercise being just some of them.
Every year we welcome well over one million customer visits to our sites. This doesn’t take into account those participating in a host of activities delivered out in community settings and in green spaces. In fact, in 2017/18 we witnessed participation levels of 1,285,918, a 2% increase over the prior year.
Encouraging everyone to be more active in both our centres and out in the community can have a huge impact:
- Our Walking Football sessions have seen a 37% increase in participation by those who may otherwise not be confident enough to take part in regular activity. “Every time I walk past Café Wave and see the teams enjoying a post-match cup of tea, the camaraderie, and resulting noise is heart-warming"
- We had 9,285 attendances in our outreach activities for children and young people from a low-income background in Newhaven last year. Our Community and Health Improvement Team works tirelessly to reduce barriers to participation and ensure nothing gets in the way of young people being active. Whether that barrier is related to money, transport or simply the lack of someone reaching out to encourage them to take part.
- We had 13,699 attendances from people with Special Educational Needs and Disabilities (SEND), up 4.5% on the prior year. When you meet both adults and children who benefit from these sessions, you realise just what a difference carefully researched activities targeted specifically at their needs can make.
- The presence of skilled workers providing healthcare services with greater efficiency and at less cost than would have been otherwise
4) How do you and other people know your aims are being achieved? Or how will you know?
We regularly speak with customers, community leaders and stakeholders to monitor services, either through formal feedback and questionnaires, monitoring informal feedback and actively engaging to be able to create and provide case studies about our services and impact.
Key Performance Indicators enable us to set targets against local trends and evidence as well as monitoring progress of provision.
Monitoring local evidence provided by partners, such as health indicators, we are able to see impact of service delivery across the community and is an area that is being developed as part of future investment in software to more accurately track participation.
Wave has an Environmental Management System, and as a result of initiatives within this reduced carbon emissions by 1% in 2017/18. An example is the replacement of the boilers at Seahaven swim and Fitness Centre.
The below questions are not mandatory, but Mark holders are encouraged to answer them where possible, to provide a fuller account of their social outcomes and the social value they create.
5) How many people have benefitted from your actions?
Wave welcome over 1 million visits annually to activities across facilities.
The Community and Health Improvement Team activities reach out to people to support engagement into physical activity for improved health and wellbeing, by delivering activities out in the community, referred into activity for those with a diagnosed health condition and low cost for those who experience income as a barrier to participation. This targeted program has resulted in 25,4289 attendances in 2017/18 reporting years.
Delivering activity specifically for older people to gain, regain or maintain physical activity has resulted in 37,294 attendances in 2017/18.
More information about this work can be found here.
6) What examples can you provide of a typical service user experience, that helps illustrate the benefits they have experienced as a result of your actions?
Working with older people
80-year-old Joyce is a lady always on the move. However, after breaking her foot two years ago she has had to adapt her active lifestyle.
“I’ve been coming to Wave for 20 years” she says, “I used to go swimming every day and to the gym every week and breaking my foot stopped me getting out of the house.” Wanting to get out and back into exercise, Joyce began attending our Strength and Balance sessions, which are designed to help people who have experienced a fall or are sometimes unsteady on their feet. After attending the sessions regularly Joyce began to see vast improvements in her recovery.
“Strength and Balance has helped me to walk better, I’m still not at 100% but I’m much better.”
From toning up to relaxing after a busy week, there’s nothing quite like the feeling of a good swim. But what if it wasn’t as easy as turning up and jumping in? Whether it’s a physical disability, or the busy environment is just too much to deal with, it can be difficult or even impossible for some people to have fun in the water.
We want everyone to be able to be more active with Wave, so we introduced Therapeutic Swim sessions. These relaxed sessions allow people who wouldn’t usually come swimming to enjoy the pool and see benefits to their health, making massive differences in their everyday lives. The informal style of the sessions helps to improve participant’s confidence and independence.
The sessions are capped at 20 people, so participants are free to use the pool in any way that suits them without feeling like they’re impacting others. This is something which regular user Jenny, who has MS, says is a great plus;
“I've been coming to therapeutic swim regularly since they launched it as I suffer from MS. I'm not confident in the deep end and love the fact that I can swim full widths not feeling like I'm in anyone's way. I have a lot more energy now. Normally I'd fall asleep around 3pm but now I feel more energised. The physiotherapist team at the hospital are amazed that my muscles seem to be stronger, even if they don't always work properly. We are putting this down to the exercise... Swimming, aqua aerobics and the Move More class which I attend at Wave!”
Therapeutic Swim sessions are open to anyone who could benefit from a quieter session, but are particularly beneficial for those with Special Educational Needs & Disabilities (SEND). The success of the Therapeutic Swim sessions has led to 590 more attendances at our facilities over the last year from those with SEND.
After School Activities
Taking part in after school clubs is something most children take for granted. However, for children with Special Educational Needs & Disabilities (SEND) it’s not as easy as turning up and getting stuck in. For Sarah, mum to 9-year-old brothers Fred and Charles, it can be hard to convince her boys to go along to activities.
“For my boys, it’s the social aspect, joining in.” Says Sarah. “For most after-school clubs it’s a ‘No’ and not a ‘No, I’ll think about it’, it’s a ‘No’.”
At Wave, we’re dedicated to providing sessions and activities suited to everyone, not just in our centres, but out in the community. Our outreach teams regularly provide motivating and exciting sessions as part of our Wave Active Schools Programme which includes breakfast, lunch and after school clubs both at school and in outdoor play areas. Fred and Charles regularly take part in Wave sessions at lunchtimes and have since come along to our SEND After School Club.
Learning About Water Filtration with Anna
Starting something new can be daunting for those with Special Educational Needs & Disabilities. That’s why we carefully research the kinds of activities and approaches we could use to ease participants into the sessions. Fred and Charles were familiar with session supervisor Anna through her other work at their school. After she told Sarah about the sessions and explained to the boys there would only be five children at each session with lots of people available to help, the boys started to consider it.
“Fred has particularly enjoyed the cricket from the Wave team. There were no other adults at school who could teach him that. It’s been really nurturing," says mum Sarah. "For Charles, he’s not so into sport, but he loves being hands on, actively doing things.”
Thanks to sessions tailored to accommodate those with SEND, over the last year Wave has seen 13,699 attendances at such activities, an increase of 4.5% from the previous year. Now that Fred and Charles are used to our activity sessions, they’ve become part of their daily routine. Where the boys used to want to go indoors as soon as school was over and straight to the television or iPad, now they play outside. Charles bounces on the trampoline and Fred improves his cricket skills with Sarah.
“Anna came to find me and said Fred is really good at cricket, so she’s suggested some other sessions," says Sarah. "There’s a lot of negativity around them sometimes because of their behaviours so for someone to tell Fred he was good at something really meant the world to him.”
7) What additional social benefits have you been able to deliver within your core services that distinguish you from other “for shareholder profit” providers?
Wave have a team dedicated to delivering out in the community and to support health improvement. Delivering across 3 strands of activity, this team covers;
- Opportunities to access by going out into the community to deliver regular sessions and clubs, particularly for those who otherwise would not be able to participate due to location, such as rural communities or because of cost.
- Improved health outcomes for those with a diagnosed health condition to help support individuals to gain, regain or maintain physical, mental or/and emotional wellbeing.
- Delivery to support those with Special Educational Needs and Disabilities to access activity, either through targeted programmes or supported pathways into mainstream activity.
More information about this work can be found here.
8) What other social benefits have you contributed that go beyond your core delivery activities (ones that are completely unrelated to your main services)?
Every year Wave award funds to local organisations and individuals from their Community Fund. In 2018 awards were given to the following:
- Peacehaven Table Tennis Club Partial funding for a table tennis robot £250.00
- Up The Tempo Dance School Fun dance competition at DLC £250.00
- Denton & South Heighton JFC Use of the AWP during the winter to train £250.00
- Para Games Annual Para Games £250.00
- 1st Telscombe Cliffs Guides Undersea Explorers snorkelling at SHP £215.70
- Barefoot Boogaloo Equipment & promotion £300.00
- Lewes Junior Badminton Club Equipment £250.00
- Nippers Increase the Summer Playout scheme from 3 to 5 days a week £480.00
- Down Syndrome Development Trust Staff costs & venue hire at LLC £450.00
- Newhaven YFC Monthly sports activities for the youth club at SKH £300.00
Rather than just replace used lights as and when needed, Wave has taken the decision to replace a number of areas with LED lighting. Whilst this is more expensive in the immediate term, there are longer term benefits to this from increased quality of lighting, reducing the amount of carbon emissions being produced, whilst also reducing electricity and maintenance bills.
More information can be found here.
9) What social and environmental benefits have you created from internal operational policies and actions?
Wave provide recycling for staff for paper, cardboard, plastic bottles and toner cartridges. Additionally they provide recycling for plastic bottles for customers.
Total gas used for 2017/18 was 3,391,249 kWh compared to 3,412,541 kWh in 2016/17, a decrease of 1%.
The total amount of electricity used for 2017/18 was 1,416,157 kWh compared to 1,432,632 kWh in 2016/17, a decrease of 1%.
CO2 emissions decreased from 1,264.5 tonnes in 2016/17 to 1,253.1 tonnes in 2017/18, a decrease of 11.4 tonnes (1%).
Electricity produced from the photo-voltaic systems during 2017/18 was 77,824 kWh generating a saving of £7,782.
Water consumption decreased from 19,747m3 in 2016/17 to 19,245m3 in 2017/18, a reduction of 502m3 (2.5%).
More information can be found here.