Place Category: Communities
The ARC Centre is a refurbished building based within Sallyswood estate, owned and managed by local people, identifying local need and working in partnership with statutory agencies to table responses.
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Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders are asked to respond to a set of social impact questions, which are designed to help them think about the social impact they create, and to articulate this clearly and succinctly.
Updated May 2019
1) What social differences and changes have you aimed to create (or supported)?
ARC workers support individuals, groups and organisations in this process on the basis of certain values and practice principles.
The values at the core of community development are:
- social justice
- working and learning together
- sustainable communities
- reflective practice
ARC practice principles that underpin these values are:
- Social justice
- respecting and valuing diversity and difference, ARC has promoted diversity through a targeted 6 week programme (supported by DFA) The number of youth volunteers increased significantly in 20016 and one again the First Minister attended the evaluation and presented record of volunteer participation to young volunteers
- challenging oppressive and discriminatory actions and attitudes, ARC has actively addressed sectarianism and challenged homophobic bullying and participated in Traveler support group
- addressing power imbalances between individuals, within groups and society, ARC facilitates contact within and between groups and once a quarter hosts a round table meeting where service provider’s feedback to service beneficiaries.
- committing to pursue civil and human rights for all, key staff have attended the promoting children’s rights events hosted by QUB
- seeking and promoting policy and practices that are just and enhance equality whilst challenging those that are not.
- valuing the concerns or issues that communities identify as their starting points, ARC has actively engaged the community though a future search process and is answerable to that community via a community partnership
- raising people’s awareness of the range of choices open to them, providing opportunities for discussion of implications of options, ARC facilitated contact with a range of choices and service provision from brief opportunistic information sessions through ICP to the engagement of young people in targeted training such as addressing mental health and sexuality
- promoting the view that communities do not have the right to oppress other communities, during the course of the 2016 summer programme a focused education project addressed issues of difference
- Working with conflict within communities, ARC exists and delivers services in an area that had high levels of conflict; there is marked evidence of change.
- Working and learning together
- Demonstrating that collective working is effective, ARC has worked in partnership with a range of providers (statutory, voluntary, community and private sectors) to ensure collaborative approaches are adopted and to improve outcomes for communities.
- supporting and developing individuals to contribute effectively to communities
- Developing a culture of informed and accountable decision making, ARC is governed by a very high performing board, with high level user engagement.
- ensuring all perspectives within the community are considered, ARC actively and empathetically listens and more importantly takes of board and is influenced by those perspectives
- Sharing good practice in order to learn from each other, ARC has hosted a range of visits and will continue to do so subject to resources. ARC welcomed the Upper Springfeild HLC in January and has been selected as the best practice site visit for Senior Civil Service leadership development programme in May 2017
- Sustainable communities
- ARC has evidenced best practice in promoting the empowerment of individuals and communities
- ARC is continually engaged in supporting communities to develop their skills to take action
- Irvinestown has a well-documented history of promoting the development of autonomous and accountable structures
- ARC has shared learning from experiences as a basis for wider societal change
- ARC has focused more than ever on promoting effective collective and collaborative working, the regional nature of structures has meant this is resource intensive
- ARC has once again secured the Social Enterprise Mark
- ARC is actively promoting the participation of individuals and communities, particularly those traditionally marginalised / excluded
- ARC is continually recognising and challenging barriers to full and effective participation
- ARC has user forum and mechanism for supporting communities to gain skills to engage in participation
- ARC is continually developing structures that enable communities to participate effectively
- ARC is renowned for sharing good practice in order to learn from each other
- ARC is committed to promoting and supporting individual and collective learning through reflection on practice
- ARC is changing practice in response to outcomes of reflection
- ARC is recognising the constraints and contexts within which community development takes place
2) What actions have you taken to address the above social aims?
The Marmot Review showed that socio-economic inequalities affect health outcomes and Confirmed that there is a social gradient in health. Those who are best off financially do best on health outcomes too, with the converse true for the poorest.
The factors identified as best practice and backed by robust evidence are:
- implement a living wage, ARC is compliant with living wage legislation HR consultancy services are retained and all staff are paid above national minimum wage. ARC is a significant local employer and In Quarter 3 of 2017 -2018 we reviewed our salary for low paid workers in line with NJC guidance.
- Focus resources on improving life chances in early childhood:
- Cherish Surestart is a core project of ARC and works with parents and children to promote physical, social and emotional development of pre-school children over 10 wards in Fermanagh. ARC Promotes resilience building, parenting and family support, self-esteem and mental health promotion initiatives through the EDGE project EDGE provides support, training and resources to enable local people to develop, manage, deliver and own youth activity programmes.
- ARC is registered as associate members of the National Association of Child Contact Centres and is working to best practice having secured enhanced accreditation for the provision of supported and supervised child contact, following a successful evaluation the project was mainstreamed by the Health and Social Care Board.
- ARC uses preset measurement and evaluation tools, play base (data base and records management system), family star, Rosenburg Tool and the Impact Measurement Tool.
- In 2017-2018 we became to use the elemental software system to assist in report and in the measurement of impact.
- Transport planning and traffic management: ARC supports rural transport provision and has successful lobbied for traffic calming in the immediate area of benefit.
- ARC outlines the relationship between ill health and unemployment and advocates a ‘health first’ approach to tackling worklessness: this would target root causes (i.e. health) first, in contrast to previous approaches that have focused on skills and employability. Case study of the County Durham Worklessness and Health model to demonstrate the potential of such an approach and argues that this could be an important way for clinical commissioning groups, work programme providers and local authorities to work in partnership to reduce local worklessness and health inequalities.
- Health inequalities and ethnicity:
- ARC supports members of the travelling community access and engages with health, social care and education. ARC also supports non-national families access services across all core projects
- Age Friendly: ARC Implements locally based ‘age-friendly environments’ that facilitate improvements in the independence, participation, health and wellbeing of older people. CHIT CHAT is a core service maximising social capital of older people.
- New Development to address Health Inequality includes strategic programmes Addressing Rural Fuel Poverty & Hypertension.
- ARC has worked with NIHE in 2017-2018 to actively tackle fuel poverty. Arc is a participant in FODC planning and is actively taking a lead on addressing hypertension in disadvantaged areas (a key health inequality). High blood pressure (hypertension) is one of the most important causes of premature morbidity and mortality in the UK (Hypertension CG127, NICE, August 2011).
- ARC is based in areas of deprivation and we are actively addressing health inequality. People from the most deprived areas are 30% more likely than the least-deprived to have high blood pressure, so a focus on blood pressure has potential to address health inequalities and variation in outcomes, and our existing work sets out how we might best achieve that.
- The ARC currently offers a range of services that on occasions necessitate blood pressure testing and detection for example the Falls Prevention Programme. Blood Pressure testing and detection is not currently consistent across all HLC's and not all centres are familiar with best practice as identified by NICE guidelines, so currently opportunities to test and detect high blood pressure are not routinely maximised.
- In Irvinestown Health Centre the prevalence of Hypertension is 16.29% compared with a NI average of 13.13%. Again atrial fibrillation is 2.22% compared with a Ni average of 1.58%. Coronary Heart Disease has a prevalence of 4,37% compared with a UK average of 3.365 Heart Failure is 1.09% compared with a UK average of 0.78%. Again in Irvinestown the prevalence of stroke and ischemic attacks is much higher at 2.4% compared with a UK average of 1.78%
- Arc has led and won a partnership bid to deliver on the CWAT co-snyc project to commence in April 2018.
3) What has changed and what benefits have been realised as a result of your actions?
ARC Healthy Living Centre Irvinestown has been awarded the Queens Award for Voluntary Service, the highest accolade that can be given to Voluntary groups in the UK
ARC has a pool of volunteers and volunteers are deployed across a series of projects. Full forensic records of all volunteer and student hours have been maintained and are available for review. Each volunteer has completed ACCESS NI vetting, induction and health declaration. Volunteers are support and trained and out of pocket expenditure is refunded in line with standing financial instructions.
Annual Total 4913.50
- Annual total of volunteer hours calculated as calculated at living wage value (£7.83) this equates to an in kind volunteer contribution for 2017-2018 of: £38,472.70
- This is a decrease in last year’s volunteer hours of 6,777.5. and an increase in 2015-2016 figure of 4,050
4) How do you and other people know your aims are being achieved? Or how will you know?
- ARC is run for local people by local people, user involvement is measureable at every level from governance to service delivery.
- ARC has 2 service users that participate in the service user network and attending and addressing regional events.
- Our twitter feed includes video clips where service users detail outcomes and impact of ARC interventions. We have sought feedback from services users through survey monkey for our summer services and our sure start services. ARC staff attend quarterly round table consultation forums with residents groups and responds to need and reshapes service in line with feedback
- In 2017-2018 the summer programme was shaped by the feedback from past years and a full evaluation was provided evidencing the extent and real value of listening and responding to service users
The below questions are not mandatory, but Mark holders are encouraged to answer them where possible, to provide a fuller account of their social outcomes and the social value they create.
5) How many people have benefitted from your actions?
2017-2018 has been another exceptional year for the ARC Healthy Living Centre. Operationally, we have managed change with an increase in staffing levels, at year end we have 66 staff on our payroll, this will be projected to increase to 78 in the summer. We had over 17,000 people through our doors in our core builds and this reflects only part of our service offering, with an ever increasing focus on outreach and home based provision, bringing the project to the people.
We have over 1,200 children registered with Cherish Surestart and our service percentage uptake has increased to over 77%, now we are starting to see key outcomes from sustained early intervention.
Solace has delivered service to over 118 vulnerable people and engaged with and supported their families.
Our summer Scheme was the most successful to date, registration of 174 remained consistently high over the duration of the 6 weeks.
Our child contact centre remains the only centre in Northern Ireland to have reached the level of enhanced accreditation, and we have welcomed new staff into the service.
We continue to support older people with the daily free telephone support service and in an effort to ensure people didn’t feel isolated when traditional services cease (July and August) we ran an 8-week programme addressed isolation and promotion. We continue to be part of the stepping on falls prevention service, and are in year 3 of our drink wise age well programme. We have worked with agencies and individuals to promote Irvinestown as a Dementia Friendly Community, training has been completed and a sub-regional steering group has been established.
6) What examples can you provide of a typical service user experience, that helps illustrate the benefits they have experienced as a result of your actions?
We continually work to build social capital and facilitate a community forum for 36 community groups, allowing them to come together to address collective issues of community concern, share information and resources, furthermore this acts as an excellent conduit for the delivery of health and wellbeing information. We also facilitate the engagement of the community with statutory service providers with the quarterly round table, an opportunity for local people to meet with and share concerns and increasingly positive comments with those tasked with delivering service.
We have worked with agencies and individuals to promote Irvinestown as a Dementia Friendly Community, training has been completed and a sub-regional steering group has been established.
ARC has increasingly supported partnership working and has led and participated in a number of very strategic projects actively addressing health inequality.
Again we have welcomed a series of visitors to our programmes in an effort to share best practice and upscale the activates to promote health and wellbeing.
We are working with the Alliance of Healthy Living Centres and service commissioners to address health risks and have enthusiastically participated in strategic and operational working groups.
7) What additional social benefits have you been able to deliver within your core services that distinguish you from other “for shareholder profit” providers?
ARC provides In kind support to Support the facilitation of services/programmes which will assist the PHA address key theme –Ensure High Quality of Care for All In kind room hire (free room usage to facilitate PHA pillars) Total over April 17 – March 2018 - £12081.15
Facilitation of local ICP group – 36 community group organisation as well as Fermanagh South Tyrone Breathe Easy group providing secretarial support and facilitation in our buildings free of charge.