- Website & Social
- Social Impact Declaration
- Social Impact Statements
Westway CT sees the provision of transport as a means to a broader aim: harnessing community resources, meeting individual needs and creating social opportunities. It provides a range of low-cost, professional, user-friendly and flexible Community Transport Services to a variety of users, both groups and individuals, meeting their transport needs sensitively and professionally.
Westway CT is an innovator and initiator of services, open to new ideas and user led.
Westway CT promotes volunteering and supports the development of voluntary organisations within the local community by keeping services as affordable as possible and targeting them to people with the least means.
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Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders are asked to respond to a set of social impact questions, which are designed to help them think about the social impact they create, and to articulate this clearly and succinctly.
Updated June 2018
1) What social differences and changes have you aimed to create (or supported)?
Westway CT’s main aim is to deliver accessible transport to local voluntary and community groups as well as individuals struggling to access public transport due to age or disability.
Westway CT takes a holistic approach when delivering transport solutions and sees it not simply as a way to take people from A to B but more as a way to remove one of the biggest barriers people face thus allowing them to get out of their homes into services, shops, social events, classes and more. From a group perspective, accessible transport helps to bring people together and keeps people well engaged in their local community.
2) What actions have you taken to address the above social aims?
In the last year, membership of Group Transport Services has reached 780 voluntary and community groups spread across Kensington & Chelsea, Westminster and Hammersmith & Fulham. At an individual level, the number of members in Kensington & Chelsea has reached 1,753 and in Westminster 853.
Staff and volunteers have provided 310,976 minibus passenger journeys, 5,709 car passenger journeys and 7,629 individual shopping trips over the course of the last financial year. Westway CT also offers Training Services for members, staff and the wider community both commercially and at heavily subsidised rates.
3) What has changed and what benefits have been realised as a result of your actions?
The various services listed in the previous answer help to prevent isolation and to reduce the impact on health and social care services. These additional benefits created by the availability of accessible transport represent Westway CT’s social value contribution.
Training services also include a project (Drive Time) to upskill unemployed/low income residents of the old parish of Kensington into a paid driving career. So far 83 people have been transitioning into an ‘employed’ status. All of the above activities make Westway CT a very valuable and effective community asset that makes a real positive impact on the lives of local people.
4) How do you and other people know your aims are being achieved? Or how will you know?
Westway CT regularly engages in quantitative monitoring against targets set and undertakes complete qualitative reviews of its membership via questionnaires, users’ fora and coffee mornings. This comprehensive qualitative monitoring leads to development actions aimed at making services reach out more to people who need them.
Westway CT has also launched a widely shared video ‘It’s more than just the numbers’ and this represented a valuable tool to demonstrate our contribution to our community.
The below questions are not mandatory, but Mark holders are encouraged to answer them where possible, to provide a fuller account of their social outcomes and the social value they create.
5) How many people have benefitted from your actions?
Group Transport services are available to all local voluntary and community groups based in Kensington & Chelsea, Westminster and Hammersmith & Fulham and they include sports, children and elderly groups. Services for Individuals are available for residents of Kensington & Chelsea and Westminster who find it difficult or impossible to access public transport due to age or disability.
The number of Groups and Individuals and the number of journeys that have been carried out for them are highlighted in Q2 above.
6) What examples can you provide of a typical service user experience, that helps illustrate the benefits they have experienced as a result of your actions?
Westway CT takes great care in recruiting the right type of drivers and training them to very high levels of customer service. We regularly receive feedback about our drivers and how they improve our users’ experience of transport by being kind, considered and always going the extra mile.
One example this year was during the heavy snow fall when it was unsafe to run minibus group shopping trips but our users were telephoned and if they were in need of supplies, they received a one-to-one delivery service of essentials.
7) What additional social benefits have you been able to deliver within your core services that distinguish you from other “for shareholder profit” providers?
Westway CT has set up its ‘Innovation Fund’; up until last year this fund provided free off-peak transport credits to offset transportation costs and to allow other local charities and organisations to try out new activities and projects.
Following a needs’ analysis of our membership, this year the Fund’s aim changed to the provision of free training for up to two people for member organisations needing to reduce their transport costs when booking minibuses by having a volunteer as a driver instead of a paying for a driver.
8) What other social benefits have you contributed that go beyond your core delivery activities (ones that are completely unrelated to your main services)?
Westway CT witnessed the Grenfell disaster first hand and did its best to support a community in shock via financial assistance through the provision of free transport in the days immediately after the disaster.
Also, on behalf of the Community Transport sector, the Director is engaging with the government in the review of Section 19 minibus permits, he is highlighting that fact that these proposals could lead to changes that could cause the downfall of some CT schemes, especially in more rural and isolated areas across the whole of the UK. This is done pro-bono.
9) What social and environmental benefits have you created from internal operational policies and actions?
Westway CT has signed up to PerkBox, which is an incentive scheme aimed at rewarding drivers who wish to donate some of their free hours to drive on a voluntary basis for our Services for Individuals.
Westway CT is also striving to reduce its environmental impact and increase its contribution to making London’s air better by engaging in a fleet renewal programme where, when vehicles are bought, we have a commitment to always purchase the cleanest engine available on the market for the specific vehicle type.