Place Category: Health & Social Care
As a viable social enterprise we invest in the continued development of our unique and innovative services, working in close partnership with our partners, staff, service users and other stakeholders.
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Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders are asked to respond to a set of social impact questions, which are designed to help them think about the social impact they create, and to articulate this clearly and succinctly.
Updated April 2018
1) What social differences and changes have you aimed to create (or supported)?
We provide healthcare services to the homeless and other vulnerable groups in Leicester. We work to address the healthcare needs of this population through our specialist service.
2) What actions have you taken to address the above social aims?
We provide primary healthcare through two main practices and a clinic in a homeless day centre. We have also been awarded a contract for a recovery hub service for the homeless.
3) What has changed and what benefits have been realised as a result of your actions?
We aim to be a place of safety and support for our service users so they feel comfortable accessing healthcare services. As a specialist service we are able to provide our service users more time and address the specific healthcare problems of this population.
4) How do you and other people know your aims are being achieved? Or how will you know?
Feedback from service users through surveys, CQC inspections, stakeholder feedback.
The below questions are not mandatory, but Mark holders are encouraged to answer them where possible, to provide a fuller account of their social outcomes and the social value they create.
5) How many people have benefitted from your actions?
Approximately 3,000 patients a year benefit from our primary care services.
6) What examples can you provide of a typical service user experience, that helps illustrate the benefits they have experienced as a result of your actions?
One of our Inclusion patients came to us on the recommendation of a friend. She had become homeless and this was having a significant impact on her health.
‘The team at Inclusion really helped me with the medication I needed and were also very supportive. Every member of staff is polite, and they have always been there for me. If anyone I know is homeless and needs a GP I gladly pass them Inclusion’s contact details’.
Another one of many of our patients that had a daily battle with homelessness and the range of health and practical issues this brings. It was clear to her and us that she was really struggling to manage her health. She was well supported by our Inclusion Practice and things soon began to improve:
‘Inclusion made a lot of difference for me, they understood the problems I was dealing with and knew how to give me what I needed in a way that worked for me. My health got better simply because their service is brilliant. They really are the best at helping homeless people – they know what they are doing and do what they say they will do. They are fab.’
The above are some extracts of case studies in our annual report.
7) What additional social benefits have you been able to deliver within your core services that distinguish you from other “for shareholder profit” providers?
Together with partner organisations we applied for a small grant to purchase some bicycles to give out to patients living in a hostel on the edge of town. The hostel provides accommodation for asylum seekers, all single adults who are at various stages of a complex asylum system. Having access to these bikes gives the patients a greater sense of independence, helps to reduce their isolation and improve physical and mental wellbeing.
We administer a Communities Fund which allows us to invest small amounts of money in support of those that need it. Often these are things most of us take for granted, but make a huge difference for our patients and service users. We have bought socks, sleeping bags, shoes and even a Tens Machine for an expectant mother.
We also give travel allowances to patients e.g. train tickets to visit family or bus tickets to get to other appointments.
As a GP practice, Inclusion Healthcare has a unique structure as all GP’S are salaried and none draw a profit share.
8) What other social benefits have you contributed that go beyond your core delivery activities (ones that are completely unrelated to your main services)?
Charitable donations to Zinthiya Trust voted for by shareholders as charity of the year.
The Zinthiya Trust is a registered charity that offers support to woman and families from disadvantaged backgrounds, such as those who may have found their way into crime, sex work, long term unemployment or those that are homeless or victims of domestic violence.
9) What social and environmental benefits have you created from internal operational policies and actions?
Employee benefits, bike to work scheme, showers.