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Place Category: Communities and Health & Social Care

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Social Impact Declaration
Social Impact Statements
  • FamilyCarersNet is a community for carers. It’s created by carers who know and understand what life is like, the challenges faced, the ups and downs, stresses and strains – the life of a carer can be tough and hard going.

    We’re here to offer direct support, information and advice, through our own knowledge and expertise as well as Counsellors, GPs, Health Professionals, Carer Advisors and lots of other Carers.

    There’s also our new digital TV Channel ‘Quick Food for Carers’ which shows how quick and easy it is to cook a meal in the same time – if not quicker!! – as using a microwave… and it is healthier. Watch our latest show below.

  • Address: 8a Looms Ln
    Bury Saint Edmunds
    IP33 1HE
    United Kingdom
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  • Social Impact Statements:

    Social Impact Statements

    The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.

    In support of this, new applicants and renewing Mark holders are asked to respond to a set of social impact questions, which are designed to help them think about the social impact they create, and to articulate this clearly and succinctly.


    Updated April 2018

    1) What social differences and changes have you aimed to create (or supported)?

    Our primary social aim is to make the lives of carers better.

    There is a particular focus on the mental and emotional health and wellbeing, which stemmed from our own research with 879 carers in Suffolk of whom:

    • 69% had feelings of depression through isolation (due to their rurality and not being able to speak to others about their health)

    With there being circa 6 – 7 million known carers in the UK at anyone time (in reality this figure is more likely to be in excess of 10 million) and limited resource for them to access support – there aren’t enough people in the community and accessible by phone to provide support – we are using digital & technology to address the dearth of support that is available.

    Through the above research, we also found out that:

    • 82% of carers wanted proper support online

    Our secondary social aim is to provide this digital / technological support channel to carers, as a means of helping reach the millions who are currently not being supported or accessing support.


    2) What actions have you taken to address the above social aims?

    We have developed ‘The Pod’ online social community platform specific for carers, which is being implemented with charity partners.  This has been contracted in Devon and Norfolk by the respective CCGs and Local Authority.

    Off the back of this, we shall be implementing our bespoke database as detailed above.

    Further digital and technological developments will evolve and continue so we can do more in our efforts of achieving our social aim.


    3) What has changed and what benefits have been realised as a result of your actions?

    In Norfolk, we have already supported in excess of 500 unpaid carers.  Approximately 12% have received direct counselling.  This work began 1st October 2017, a full assessment of social impact and KPIs will be reviewed after 12 months.

    Our work in Devon is to launch 1st May 2018.  We shall know after 12 months full progress, but as part of our social impact assessment we will be implementing quarterly KPIs.

    We shall also be launching a new carer support service in Suffolk from May 2018 – Suffolk Carers Matter.  This again, will have the same social aim and KPIs.  This is 100% launched by ourselves and is not commissioned, but it is part of our efforts to deliver social good and reinvest any profits we generate into delivering our social aim.


    4) How do you and other people know your aims are being achieved? Or how will you know?

    As above