Allied Health Professionals Suffolk is a staff led social enterprise providing high quality accessible health care at the point of need to help people return to optimal health and stay healthy.
We provide specialist musculoskeletal physiotherapy and Back and Neck services to a large area of East Anglia. We also provide extended service to people with chronic back problems, run a ground breaking educational programme for people who may require joint replacements, and are working with our NHS commissioning colleagues to develop new services around chronic pain management and other peripheral joint pathologies.
Allied Health Professionals Suffolk have a developing business sector providing occupational physiotherapy, ergonomic advice and support and specialist manual handling training. We also provide support to emerging health sector social enterprises and consultancy support for business start ups. We are a community interest company working in partnership with our staff, patients and commissioners to develop a continually improving range of services to meet their needs effectively and efficiently.
- Ensuring patients’ needs are at the centre of everything we do
- Delivering evidence-based quality care and treatment
- Developing a responsive, needs-based service, focused on the delivery of individualised patient care that retains dignity and respect for all
- Providing our staff with the means to maintain the highest standards of professional development, and acting with pride and integrity, being open and honest and enjoying our work
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Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders are asked to respond to a set of social impact questions, which are designed to help them think about the social impact they create, and to articulate this clearly and succinctly.
Updated October 2018
1) What social differences and changes have you aimed to create (or supported)?
Our aim is to support our team members and our communities to live healthier happier lives. A strong focus on health and well being will support the achievement of this aim and support our local health economy to continue to be sustainable in the long term.
We work with partner organisations to ensure as far as possible that our patients are seen in the right place first time. This reduces pressure on primary and secondary care. Our aim through this is to develop healthier communities and reduce usage of primary and secondary care.
2) What actions have you taken to address the above social aims?
- Single points of access for secondary care – clinical triage of referrals, diverting patients from secondary care to self management and physiotherapy
- Delivery of community gyms in two of our locations, and rehab instructor support across 12 of our locations, developing positive exercise habits and supporting healthier happier lives.
- Supported gyms for our team members, with classes run to support team dynamics and health and well being
- Monthly health and wellbeing newsletters.
- Bi weekly clinical newsletters, promoting best practice across our profession. Openly available through the internet and social media.
- Weekly walk with a physiotherapist for community members not actively part of a physiotherapy episode of care, supporting low level concerns re health and well being, and encouraging exercise for all.
- Partnership working with leisure providers, acute and community health organisations.
3) What has changed and what benefits have been realised as a result of your actions?
- Reduction in referrals to secondary care, by up to 20%.
- Enhanced motivation from patients to contribute to treatment – reduction in face to face appointments by 0.8 sessions per episode of care.
- Working in primary care – reducing GP visits by up to 30% in the 12 practices we currently work with as first point of contact musculoskeletal practitioners.
- Healthier motivate patients going through educational programmes prior to or instead of joint replacement surgery, leading to a decrease in surgery and enhanced recovery from those patients who do take up the surgical option
4) How do you and other people know your aims are being achieved? Or how will you know?
- Surveyed and evaluated patients, referrers and team members.
- Reports created and presented at conferences
- AHP Suffolk used as example of excellence in clinical physiotherapy practice.
- Friends and Family scores of 99 or 100% consistently.
- Achievement of all contractual KPIs for past 5 years.
The below questions are not mandatory, but Mark holders are encouraged to answer them where possible, to provide a fuller account of their social outcomes and the social value they create.
5) How many people have benefitted from your actions?
We have received 65,000 separate referrals for physiotherapy in the last year, resulting in 186,000 clinical contacts.
Of those people receiving physiotherapy between 98 and 99% report their treatment goals fully or partially achieved on discharge, and between 99 and 100% report being satisfied or very satisfied with their physiotherapy.
Generally healthier communities; Increased knowledge of self referral to physiotherapy reducing the requirement for GP appointments.
6) What examples can you provide of a typical service user experience, that helps illustrate the benefits they have experienced as a result of your actions?
Examples of services are provided in the below documents:
- Combining digital innovation to create a scalable model of MSK physiotherapy as a first point of contact in general practice
- Online self-referral portal
- A musculoskeletal single point of referral in primary care; the effect on physiotherapy, occupational therapy and orthopaedic triage providers
7) What additional social benefits have you been able to deliver within your core services that distinguish you from other “for shareholder profit” providers?
- Community gyms
- Walk with a physio
- Support for race for Life, sporting events locally with pre and post event massage and advice
- Structured training for Great East Swim
- Support to local schools and community groups re musculoskeletal health and well being
- Support for local careers fairs
- Lecturing at East of England HEI to students in training
- Delivery of session and mentoring to School for Social Entrepreneurs
- Pro bono advice, support and service develop or other providers and commissioners – Gateshead, 2 London boroughs, Dorset – redevelopment of pathways and services
8) What other social benefits have you contributed that go beyond your core delivery activities (ones that are completely unrelated to your main services)?
Financial support to Artlink charity as named charity for this year.
9) What social and environmental benefits have you created from internal operational policies and actions?
- Recycling active in all sites
- Low energy light bulbs
- Cycle to work scheme
- Encouragement of use of teleconferencing rather than travel
- Car sharing for meetings