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Place Category: Communities and Health & Social Care

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Social Impact Declaration
Social Impact Statements
  • John Taylor Hospice is the oldest non-denominational hospice in the UK and has been providing care in the heart of our city for more than a century. More than 600 people across Birmingham will receive the care they need from John Taylor Hospice today.

    Our mission is to provide specialist care for people living with a terminal illness and their families and our vision is a compassionate and dignified death for all.

    Our expert teams are committed to making sure every moment matters for our patients and their families. Healthcare professionals can refer their patients to us for expert palliative care and practical help at home and in our hospice in Erdington, Birmingham.

    Our hospice is open for visitors 24 hours a day, seven days a week. We welcome families, friends – and sometimes even pets – to come and visit any time of day or night so that you can be with your loved one and help them to feel at home.

    It costs us £15,000 every day to run all of our services. Hundreds of people take part in our fundraising events each year – and we’re always ready to welcome more. Whether it’s our Family Walk and Fun Day, our remembrance event Light up a Life or one of our many challenges, there’s something for everyone.

  • Address: 76 Grange Rd
    West Midlands
    B24 0DF
    United Kingdom
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  • Social Impact Statements:

    Social Impact Statements

    The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.

    In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.


    Updated November 2016

    1) Providing palliative and end of life care

    John Taylor provides specialist palliative and end of life care when and where families need that support, in their homes or in the hospice in Grange Road, Erdington.

    Today more than 600 people across Birmingham, Solihull and the West Midlands will receive the care they need from its teams.

    The hospice provides ‘Taylor-made’ care, ensuring that everyone has the individual care and support they require - when, where and how they need it. The hospice also provides care and support to families both before and post-bereavement

    Services include:

    • The In-Patient Unit provides round-the-clock care for people at the hospice. John Taylor also offers regular and one-off respite breaks
    • The hospice team of community nurses with specialists in a range of conditions including neurological, respiratory and prostate cancer provide care and support in the home
    • The hospice Multi-Disciplinary Team includes pharmacists, occupational therapists and physiotherapists who work together to support people at home and in the hospice. Working together the community teams enable people to stay at home while receiving end of life care
    • Heart of the Hospice day service takes place four days a week, providing a place for people come together each week to relax, enjoy the company of others and learn skills to develop confidence
    • The Pari Passu pain clinic, in collaboration with Heart of England Foundation Trust, offers specialist and individual pain management
    • Fatigue, Anxiety and Breathlessness (FAB) is a nine week programme teaching techniques and exercises to ease the worst symptoms of severe breathing difficulties often associated with conditions such as Chronic Obstructive Pulmonary Disorder
    • The hospice’s Well-Being Team supports both adults and children both before and after bereavement. The team includes accredited psychological therapists, a spiritual care lead, art psychotherapist and well-being volunteers. John Taylor Hospice’s family support worker provides advice and signposting on social and emotional issues
    • The past year has seen the hospice also developing a dementia-friendly programme which has seen new signage and décor introduced at the hospice
    • The hospice has a volunteer programme which offers people the opportunity to volunteer in different ways including as drivers, gardeners and Heart of the Hospice hosts. John Taylor also works with local businesses to develop CSR opportunities. This has resulted in staff from a number of different companies visiting the hospice to take part in activities including gardening and decorating as well as supporting events.


    2) Measures of support provided

    JTH is a not for profit social enterprise with a turnover of £5.5 million – all of which is used to benefit the people cared for and their families.

    During the financial year 1 October 2015 – 30 September 2016, the hospice has received referrals for 1,348 people for its clinical services – this includes all services. The hospice also supports patients’ families with services including respite, practical care and patient and family support.

    The Well-Being Team offers daily support to patients, their families and visitors. These numbers are not recorded as they can be as simple as simply speaking to someone for a few minutes or offering a prayer or service of Holy Communion. Numbers of people who access the Well-Being Team’s counselling services are recorded as 73 patients and 182 relatives in our past financial year.

    Our services are available for people across the community. We provide palliative and end of life care to people aged over 18 but our bereavement support is also available for children. Services are free to patients and their families and we support people from across the city’s different communities.

    Our Benjamin’s Brothers programme is prostate cancer awareness programme targeted specifically at African and Caribbean communities in Birmingham. This programme was developed because men within these communities are at increased risk of developing prostate cancer, developing it younger and dying from it. The campaign aims to encourage men of African and Caribbean heritage to ‘get tested’ for prostate cancer.

    We also have some other specifically targeted services such as the Fatigue, Anxiety and Breathlessness Programme which is a self-help programme featuring exercise, breathing and relaxation techniques designed for people with chronic respiratory conditions such as COPD.


    3) Benefits created for stakeholders

    Families who access John Taylor Hospice’s services benefit from having access to specialist palliative and end of life. By offering a wide range of services, the hospice provides ‘Taylor-made’ and holistic care to these families.

    The hospice also provides a range of volunteering opportunities. During the financial year 2015/16, 40 volunteers gave their time to support John Taylor Hospice. These roles included day hospice hosts, drivers, photography, fundraising, gardening and finance. In addition 46 volunteers gave corporate social responsibility time in projects including painting and gardening. In total volunteers gave 6,748 hours to the hospice during this period.

    John Taylor has also taken part in a number of community initiatives. During the past year this has included BrumYODO, a community consortium aiming to encourage open and honest debate during Dying Matters Awareness Week in May. This involved a series of activities including hosting Death Cafes, taking ‘Before I die…’ walls to community sites in Birmingham and organising drop-in sessions. The hospice has also joined with 15 other local hospices to dispel myths and fears around hospice care by funding a television advert – Love Your Local Hospice.

    Working together with Social Enterprise West Midlands, John Taylor Hospice has also held an event for other local social enterprises. Be The News was a half day conference aiming to look at how social enterprises can promote their work through local media. The event was funded by JTH so was free to attend and featured speakers including journalists, PR experts and film-makers.


    Supporting evidence