The Partnership of East London Co-operatives (PELC) has had its Out of Hours services rated as ‘good’ across the board by the Care Quality Commission (CQC). This builds on its exceptional 6-month turn-around of the Emergency Urgent Care Centre (EUCC) at the King George Hospital, Ilford.
PELC’s Out of Hours care operates from a number of sites in East London, including Queens Hospital (Romford), King George Hospital (Ilford) and Gray’s Court (Dagenham). Its service, which runs from 6.30pm to 8am on weekdays and all day at weekends and on bank holidays, includes GPs and healthcare professionals working in primary care centres, minor injury units and urgent care centres.
The CQC has given an individual and overall rating ‘good’ across its five key areas; safety, effectiveness, care, responsiveness and leadership. Good shows that the service is performing well and meeting the CQC’s expectations.
The Partnership of East London Co-operatives (PELC) is a not-for-profit social enterprise that serves more than 2million people across East London and West Essex. It delivers NHS integrated urgent care services (Clinical Assessment, GP Out of Hours, Prison healthcare and Urgent Care Centres).
“This is another great achievement for our organisation” said Brian Jones, Chief Executive of PELC. “Our team continues to go above and beyond to ensure that our patients receive the best care possible, which has, once again, been recognised and reflected by our industry’s regulatory body.
“We continue to work to our vision, providing a patient-focused health system that delivers clinically excellent and cost-effective care with highly exceptional outcomes and patient satisfaction.”