• Allied-Health-Professionals-SuffolkAllied-Health-Professionals-Suffolk

Place Category: Communities and Health & Social Care

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Social Impact Declaration
Social Impact Statements
  • Allied Health Professionals Suffolk is a staff led social enterprise providing high quality accessible health care at the point of need to help people return to optimal health and stay healthy.

    We provide specialist musculoskeletal physiotherapy and Back and Neck services to a large area of East Anglia. We also provide extended service to people with chronic back problems, run a ground breaking educational programme for people who may require joint replacements, and are working with our NHS commissioning colleagues to develop new services around chronic pain management and other peripheral joint pathologies.

    Allied Health Professionals Suffolk have a developing business sector providing occupational physiotherapy, ergonomic advice and support and specialist manual handling training. We also provide support to emerging health sector social enterprises and consultancy support for business start ups. We are a community interest company working in partnership with our staff, patients and commissioners to develop a continually improving range of services to meet their needs effectively and efficiently.

    Our Values:

    • Ensuring patients’ needs are at the centre of everything we do
    • Delivering evidence-based quality care and treatment
    • Developing a responsive, needs-based service, focused on the delivery of individualised patient care that retains dignity and respect for all
    • Providing our staff with the means to maintain the highest standards of professional development, and acting with pride and integrity, being open and honest and enjoying our work
  • Address: 8 Castleton Way
    IP23 7BL
    United Kingdom
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  • Social Impact Statements:

    Social Impact Statements

    The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.

    In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.


    Updated July 2016

    1) Delivering musculoskeletal activities

    We deliver a full range of musculoskeletal activities for people living in East Anglia, predominantly under NHS contract. This includes triage of referrals and self help advice and exercises, physiotherapy assessment and treatment of self and other referrals, delivery of pathways and classes.

    Extended scope physiotherapists working in partnership with spinal surgeons and pain consultants support and manage patients with complex spinal problems.

    Development of pathways and systems with commissioners and partners to increase quality and sustainability of the MSK programme.

    A small proportion of well-being self-funded activity with physiotherapy led Pilates and general exercises and occupational health musculoskeletal support.

    Delivery of community gyms to support the health and well-being of the local communities in which we work, encouraging fitness and improved lifestyles, linking into local leisure providers.


    2) Supporting, assessing and treating patients

    In 2015/16, Allied Health Professionals Suffolk saw under NHS contracts 53,570 individuals for support and assessment & treatment, a total of 185,366 separate contacts.

    This service was delivered over 24 sites – community clinics, health centres, GP premises and our own accommodation by a range of clinical physiotherapists, extended scope practitioners, fitness instructors and support staff.

    Across the company, NHS patients are offered initial Pilates sessions to build general fitness and well-being, which they can then choose to transition to self-funded sessions.

    Profits have been used during the year to run community gyms, provide activities outside our NHS contracted activity for NHS patients and used to enhance the skills and abilities of our team members through training and education events again over and above that provided in traditional NHS services.


    3) Engaging patients in their rehabilitation

    A key element of our service offer is access through a unique web portal, allowing patients to self-refer or for GPs to guide our patients to the portal.

    Patients receive early advice and guidance – allowing them to engage at an early stage in their rehabilitation, leading to 16-20% of referrals not requiring a face to face contact.

    Of those seen, the follow up sessions are reduced by 0.8 sessions per referral – a huge saving in our patients time and our clinical input, whilst maintaining high quality.

    Our patients report being very likely to recommend us to friends and family with a current rating of 97%.

    The community gyms are opening up access to our local communities, leading them towards mainstream leisure facilities and activities.

    In addition we offer regular “Walk with A Physio” – an informal opportunity for light, happy exercise and a chat with a knowledgeable professional.