Place Category: Health & Social Care
Help & Care has a vision of people living the lives they choose. Everything we do is because someone, somewhere, wanted something different and better out of life and we were determined to help them to make it happen.
Social justice sits at the heart of all our work and we will use it to challenge, advocate and influence policies and practices.
Innovative approaches to our work means we break new ground, delivering enterprising solutions, always with social, financial and environmental impact at the forefront.
We believe that every individual deserves to be treated with respect and compassion with their own personal needs at the centre and supported with tenacity and creativity.
Working in collaboration with other organisations, including the public, private and voluntary sectors, enhances our work at all levels.
Social Impact Declaration: Social-Impact-Declaration_Help-and-Care-1.pdf
Social Impact Statements:
Social Impact Statements
The Social Enterprise Mark criteria includes a requirement that the applicant can demonstrate that social and/or environmental objectives are being achieved.
In support of this, new applicants and renewing Mark holders must submit Social Impact Statements that summarise their headline activities and achievements, helping show how they are striving to make a difference and stand up to scrutiny of purpose as a social enterprise.
Updated December 2017
1) Reducing loneliness and isolation
We provide a range of services that contribute to this indicator. One example is our telephone befriending via volunteers to older people across Bournemouth, Poole and Dorset. A team of 10 volunteers (who are predominately older people themselves) make up to 40 hrs of telephone calls per week. This service accounts for 19% of our total volunteer led activity.
Last year there were 367 volunteer sessions delivered to vulnerable people by a bank of 20 volunteers featuring:
- 34% driver activity
- 19% telephone befriending
- 18% accompanying clients to appointments
- 13% assisting with paperwork
- 4% shopping
- 12% other
2) Information, advice and support to maximise independent living
Our core activity is to provide information and/or direct support to help people live the lives they choose and primarily, as independently as possible.
This is done through a range of interactions including telephone support and guidance, community based workers, one to one health coaching, or via independent advocates.
In the past 12 months we have provided support to over 60,000 people.
3) Improving outcomes for people with long term health conditions
Safety and security
The service is designed to minimise the risk for people when dealing in the open market and purchasing home maintenance and improvement services. The customer engages with a local and trusted charity (Help & Care, the parent company) to broker the relationship and the transaction on their behalf. They do so in the knowledge of the following benefits:
- All contractors have been vetted by Help & Care through an interview process including taking up references
- Police checks are undertaken via the DBS process
- All rates for the work are published
- No financial transaction takes place between customer and contractor: Help & Care facilitate this
- Customer feedback / complaints handling is undertaken via Help & Care and not the contractor
Value for Money / affordability
- All rates are published and therefore the customer is very clear about the hourly charge
- If a job is more complex / costly than the client anticipated, the customer and administration staff are alerted by the contractor as soon as possible
- Prices are designed to be very competitive
- There are no call out fees and no charges for basic estimates
- The 1st hour charges are made for sub divisions of an hour. Members are only invoiced when they have signed off on a job
- The key feature of Handiworks Plus is that the same quality service is offered to all members
- After the first years membership (£30) renewals are reduced to £27
- In light of the demographic profile, the service maximises that chances of people continuing to live independently (and safely) in their own homes.
4) Outcomes of activities
Reducing loneliness & isolation
In addition to the impact our volunteers are having on the lonely and isolated, our community workers based in communities across rural Dorset primarily work to ensure that the people of the county are aware of and have access to all the resources and support they need to maintain safe and independent lives.
In total, we engaged directly with 1,855 individuals in the past year and had almost 42,000 general contacts by engaging in community events and activities across the County.
Residents are also indicating where we need to focus our attention. Older people are reporting an increase in discrimination (6%) particularly when related to their role as a carer or regarding their (or their loved ones’) disability. These dynamics are exacerbated by a sense of isolation. Just 33% of the people we engaged with suggested they were ‘socially integrated and not isolated’.
This information provides benefits to the community as the needs analysis informs the development of new initiatives.Staff initiated or supported 37 new activities with the majority of these being focused around communities of support for people isolated by circumstances or acquiring a condition or disability: as these are broad community based projects they contribute to our local Sustainability & Transformation Projects ‘prevention at scale’ agenda. Our staff raised almost £20,000 to support these and other initiatives that directly benefited the people of Dorset.
Information, advice and support to maximise independent living
We have been delivering independent advocacy for over 20 years. In recent consultation with colleagues from local health services whom we work closely with, they assess that if there was no Advocacy and Support Service available, there would be:
- An increase in hospital admissions and inappropriate use of hospital beds
- An increase in therapy and nursing time
- An increase in social services time
- A negative impact on patients’ health / wellbeing
- More stress for patients including more conflict between patient / family / carers / other professionals
- Less choice for patients
Improving outcomes for people with long term health conditions
Our service My Health My Way is delivered by health coaches to support people to self-manage their health conditions and maximise their independence by taking control.
Data indicates that MHMW appears to be successful attracting clients from ‘hard to reach groups’, e.g. clients with lower levels of education, those with low incomes and the unemployed – 80% of those responding to income-related questions reported a household income of under £15,000. The highest improvement in patient reported outcomes scores were reported for the ‘positive and active engagement in life’ domain. Improvements were also large for ‘skill and technique acquisition’ and ‘emotional wellbeing’.
The patient reported Patient Activation Measure (PAM) responses showed that in general, more clients ‘agreed’ with the thirteen positively framed statements at the follow up stage, compared to the baseline stage which indicates a general improvement in the confidence and activation of clients after accessing the service; Patient experience has remained high with 63% of service users highly likely to recommend the service to friends and family.